Connie Reeves Childress Hill
Summary
Outgoing professional with a background in solution driven comprehensive experience in providing resident support within a team environment. Highly visible with a win-win client satisfaction with focus of integrity and exemplary talents in customer service, policies and procedures oversight and facility security measures.
Overview
24
24
years of professional experience
Work History
Community Manager
Kenridge - RPM Living Management
Atlanta, GA
06.2023 - 10.2023
- Managed 326 unit property conventional/HUD.
- Managed staff of eight-Maintenance/Leasing/Assistant Manager.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed A/R and A/P for day to day property expenses.
- Prepared detailed budgets and financial reports for property.
Community Manager
Solstice, Peak Management
Fairburn, GA
07.2021 - 05.2023
- Effectively managed 308 units on conventional property
- Managed a staff of five-three maintenances, two leasing personnel
- Managed delinquency, renewals monthly with 95% success rate
- Coordinated with vendors and maintain set budget for day-to-day operations and personnel with financial success of 94% -96% occupancy
Community Manager
Aslan on the River, Dayrise Residential
Jonesboro, GA
03.2018 - 06.2020
- Effectively Managed 324-unit conventional property
- Managed a staff of six, three Maintenance, two leasing and an assistant manager
- Managed renovation of property units set at approximately 10 units monthly
- Coordinated with vendors, maintained set budget for day-to-day operations and personnel with financial success at 94% -96% occupancy.
Community Manager
Candler Forrest, Columbia Residential
Decatur, GA
06.2016 - 03.2018
- Effectively managed 100-unit property that consisted of Affordable, Tax Credit, Home, Homeless Demonstration and Market units
- Managed a staff of two maintenance personnel
- Coordinated vendors and maintained set budget for the day-to-day operations to maintain property economic and financial success at 92% - 96% occupancy
- Accurately processed new applications and re-certifications of all new applicants and current residents to meet occupancy standards and renewals
- Maintained time management/payroll for staff with focus on staff motivation, hiring and training of on-site personnel.
Community Engagement Coordinator
Integral Property Management
Atlanta, GA
01.2014 - 01.2016
- Effectively assisted residents that have requested support in enhancing the quality of their daily lives
- Coordinated community resources that benefit individuals and families
- Assisted residents with resolving problems/issues through case-management and direct referrals to the appropriate agencies
- Provided seminars, employment/training resources to maintain the self-sufficiency of the community
- Maintained monthly recertification of residents to meet HUD and Housing Catalyst requirements.
Property Manager
Village on the Green, Woodward Property Management
Atlanta, GA
01.2012 - 01.2013
- Managed 212 conventional units all aspects of the day-day operations industriously to streamline first-rate customer service
- Profitably sustained, excellent leasing/occupancy rate quotas (90% to 92%) weekly
- Monitored and enforced resident lease obligations with an understanding and strict adherence to State and Federal Fair Housing Laws
- Managed staff of three - two maintenance and one assistant manager.
Occupancy Specialist
Portability/Intake, Fulton County Housing Authority
Atlanta, GA
01.2010 - 01.2012
- Efficiently evaluated client data to determine eligibility for Portability program
- Accurately reviewed all new applications, income documents (DFAC, VA, SSI, & SSA), and educational status for compliance with HUD criteria and/or agency policy
- Completed background checks on all incoming portability applicants to determine eligibility to meet HUD regulations, HAFC policy and procedures
- Successfully managed all correspondence and inspections required to ensure accurate feedback
- Conducted tenant and landlord briefings to ensure program guidelines were clearly followed
- Accurately completed contracts and billing documents for timely billing to agency.
Client Services Specialist
Atlanta Housing Authority
Atlanta, GA
01.2000 - 01.2009
- Provided in-depth analysis of client application data to determine eligibility status for the following programs: Waiting List, Mainstream, Relocation, Opt-Out, and Portability
- Accurately reviewed all new applications, income documents (DOL, DFAC, VA, SSI, & SSA), and educational status for compliance with HUD criteria and/or agency policy
- Responsible for a caseload of approximately 450 clients
- Conducted resident and landlord eligibility requirements for program participation
- Successfully conducted resident and landlord briefings
- Designed statistical reports for internal and external customers
- Provided timely feedback to management regarding program issues and/or complaints
- Attended Housing Choice ineligibility hearings as needed
- Successfully assisted relocation families from: Landrum Arms, Grady Homes, Gilbert Gardens, etc.
Relocation Services Specialist
Atlanta Housing Authority
Atlanta, GA
- Productively provided quality/timely delivery of relocation benefits and services to an assigned resident caseload
- Maintained all files in compliance with applicable HUD regulations/AHA Relocation & Operations Manual
- Successfully handled customer service issues with residents and/or landlords
- Provided technical training on intake processes for relocation staff
- Build collaborative and strategic partnerships with community property management leaders, owners, agencies and human services providers
- Assisted internal and external clients in resolving resident and housing issues
- Represented AHA at various community events.
Education
BS - Business Administration/Human Resource Management
Troy State University
01-2026
Business Education -
South Georgia Technical College
Section 8 Eligibility/Rent Calculation Occupancy Specialist -
Nan McKay And Associates, Inc.
Skills
- Data Analysis
- Report Writing
- Organization and Prioritizing LIHTC & Section 8
- Financial Statement Review
- Effective Verbal & Written Communication
- Time & Task Management
- Growth Mindset
- People Skills
Technology Skills
- Rent Manager
- Yardi
- Yieldstar
- Rental History
- Real Page (One Site)
- Ops Technology
- Smart Apartment Data
- MITAS
- Oracle
- TenMast
- UNIX
- Microsoft
- Tableau
- UKG
Timeline
Community Manager
Kenridge - RPM Living Management
06.2023 - 10.2023
Community Manager
Solstice, Peak Management
07.2021 - 05.2023
Community Manager
Aslan on the River, Dayrise Residential
03.2018 - 06.2020
Community Manager
Candler Forrest, Columbia Residential
06.2016 - 03.2018
Community Engagement Coordinator
Integral Property Management
01.2014 - 01.2016
Property Manager
Village on the Green, Woodward Property Management
01.2012 - 01.2013
Occupancy Specialist
Portability/Intake, Fulton County Housing Authority
01.2010 - 01.2012
Client Services Specialist
Atlanta Housing Authority
01.2000 - 01.2009
Relocation Services Specialist
Atlanta Housing Authority
BS - Business Administration/Human Resource Management
Troy State University
Business Education -
South Georgia Technical College
Section 8 Eligibility/Rent Calculation Occupancy Specialist -
Nan McKay And Associates, Inc.
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