CONNITRA DARLINGTON
Flushing
Summary
Social worker with extensive experience at Forest Hills Nursing and Rehabilitation Center, specializing in case management and client advocacy. Proven ability to enhance service delivery through effective communication and collaboration. Maintains high standards of professionalism and meticulous attention to detail.
Overview
28
28
years of professional experience
Work History
Benefits opportunity Specialist
Human Resources administration
Queens
08.2024 - Current
Supportive services
Toys for tots
Queens
12.2020 - Current
- Coordinated with local social service providers to ensure that participants receive appropriate supportive services when needed.
- Established relationships with local organizations providing supportive services for underserved communities.
- Compiled resources for adoptive families regarding financial assistance, medical care, educational opportunities, and other supportive services.
Case Management Social Worker
Forest Hills nursing and rehabilitation center
Queens
01.2022 - 07.2024
- Implemented strategies to improve performance, accuracy, and quality.
- Leveraged strong communication skills to build relationships with clients.
- Coordinated with cross-functional teams on projects and initiatives.
- Developed specialized skills in customer service and client relations.
- Managed workflow processes, ensuring deadlines were met within budget constraints.
- Attended management meetings to record new directives and information, offering insights and suggestions to improve procedures.
- Developed emergency management plans for recovery decision-making and communications.
- Prepared reports to summarize operational results and financial performance.
- Distributed and created brochures, pamphlets and signage to promote product or service.
- Implemented security practices to preserve assets and minimize liabilities.
- Monitored tapes or digital recordings to identify source of losses.
- Collaborated with medical teams to ensure comprehensive rehabilitation and health care for clients.
Supervising Social Worker
Highland nursing care center
Queens
01.2020 - 01.2021
- Advised clients on available social services such as housing, financial assistance as well as emotional supportive services in the community.
- Provided consultation services to other professionals regarding the individualized needs of clients.
- Developed service plans and implemented interventions in ensuring safety and successful independence.
- Engaged in outreach efforts to connect individuals with needed services or supports in the community.
- Conducted home visits and developed relationships with families to assess their progress towards goals set out in the service plan.
- Established strong working relationships with partner organizations by attending networking events and participating in interagency collaborations.
- Assessed client needs and identified appropriate community resources for referrals.
- Created strategies to support successful transitions from one level of care to another based on individual needs.
- Maintained accurate records of client information according to ethical standards and best practices.
- Provided case management services to clients with complex needs, including crisis intervention and advocacy.
- Participated in regular team meetings to discuss cases, share resources, and develop new approaches for providing effective care.
- Maintained clients' records by reviewing case notes and logging events and progress.
- Monitored clients' progress towards achieving their goals while providing necessary support when needed.
- Analyzed data trends to identify areas for improvement within the organization's programs.
- Developed and implemented effective case management strategies to ensure successful outcomes for clients.
- Adhered to ethical principles of confidentiality when handling sensitive information about clients.
- Participated in interdisciplinary meetings with other professionals from various disciplines.
- Facilitated weekly team meetings to review caseloads and discuss best practices.
- Demonstrated ability to lead, mentor and supervise social work staff in a dynamic environment.
Receptionist
Northwell MRI health center
Manhasset
01.2020 - 01.2021
- Greeted visitors warmly and ensured they had a positive experience.
Early Childhood Educator
Department of Education
Queens
09.1997 - 02.2015
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Assisted with administrative tasks such as filing documents, copying materials.
- Maintained confidentiality of sensitive information obtained through job duties.
- Encouraged children to express their ideas and opinions in a safe and supportive environment.
- Implemented and maintained clean, safe, and orderly environment for children.
- Assessed each child's developmental progress through observations and record keeping.
- Met with parents and guardians to discuss children's progress and needs.
- Encouraged language development skills through reading stories, singing songs, and engaging in conversation.
- Planned creative lessons that promoted problem-solving, critical thinking, and self-expression.
- Fostered an inclusive environment where every student was respected regardless of race or cultural background.
- Utilized effective communication techniques with parents in order to build strong relationships.
- Assisted in the development and implementation of behavior management strategies.
- Attended staff in-services, workshops and conferences to improve skills and learn how to handle various situations.
Education
Associate in Arts (A.A.) - Early education and mental health
Metropolitan College of New York
New York, NY, US06.1994
Skills
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Self-motivation
- Professionalism
- Communication skills
- Interpersonal skills
Volunteer Experience
Supportive Services, 12/01/20, Present, Toys for Tots, Queens, NY, Coordinated with local social service providers to ensure that participants receive appropriate supportive services when needed., Established relationships with local organizations providing supportive services for underserved communities., Compiled resources for adoptive families regarding financial assistance, medical care, educational opportunities, and other supportive services.
Timeline
Benefits opportunity Specialist
Human Resources administration
08.2024 - Current
Case Management Social Worker
Forest Hills nursing and rehabilitation center
01.2022 - 07.2024
Supportive services
Toys for tots
12.2020 - Current
Supervising Social Worker
Highland nursing care center
01.2020 - 01.2021
Receptionist
Northwell MRI health center
01.2020 - 01.2021
Early Childhood Educator
Department of Education
09.1997 - 02.2015
Associate in Arts (A.A.) - Early education and mental health
Metropolitan College of New York
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