Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Connla Keenan

Connla Keenan

Belfast,Antrim

Summary


Driven professional who tends on learning and improving every day, with a diverse background, including a pivotal role at Challenger Sports, where I enhanced team performance and resolved conflicts. Expert in customer service and problem-solving, I excel in creating strategies that foster goal achievement and relationship building. My approach has consistently improved operational efficiency and team dynamics.

Overview

2
2
years of professional experience

Work History

Football Coach

Challenger Sports
05.2024 - 08.2024
  • Worked with offensive and defensive coaches to develop cohesive football program.
  • Taught the fundamentals from my perspective to perfect the basics.
  • Implemented exercise programs and training strategies to bolster individual and team performance.
  • Prepared athletes for special competitions and tournaments.
  • Negotiated and resolved conflicts between players, parents and staff to restore order.

Bartender

St Matthews Social Club and Restaurant
03.2022 - 01.2024

This was a part time job which in which my shifts were events only to help out and give an extra hand.


The job requirements and skills relate very much so to the devenish.

Team Member

Tesco Superstore
11.2022 - 08.2023
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Bartender

The Devenish
03.2022 - 12.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

10 Gcse’s - English, Maths, Art, Sports, Irish, Geography Etc.

St Malachy’s College, Belfast
Belfast, Northern Ireland

Level 3 Sports Studies And Exercise -

Larne Academy of Sport/ Larne High School
Larne, Northern Ireland

Skills

  • Customer Service
  • Quality Assurance
  • Exceptional communication
  • Relationship Establishment
  • Goal Development
  • Creative Thinking
  • Problem-solving abilities

Languages

Irish
Native or Bilingual

Timeline

Football Coach

Challenger Sports
05.2024 - 08.2024

Team Member

Tesco Superstore
11.2022 - 08.2023

Bartender

St Matthews Social Club and Restaurant
03.2022 - 01.2024

Bartender

The Devenish
03.2022 - 12.2022

10 Gcse’s - English, Maths, Art, Sports, Irish, Geography Etc.

St Malachy’s College, Belfast

Level 3 Sports Studies And Exercise -

Larne Academy of Sport/ Larne High School
Connla Keenan