Summary
Overview
Work History
Skills
City
State
Zip
Roles And Responsibilities
Timeline
Generic

Connor Allison

Edgewood,WA

Summary

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Overview

7
7
years of professional experience

Work History

Operational Auditor

Christensen Fuel
12.2023 - Current
  • Conducted thorough audits of fuel deliveries to ensure compliance with regulatory standards and company policies.
  • Performed follow-up reviews on previously identified issues to ensure corrective action was taken.
  • Reviewed accounts for discrepancies to properly reconcile differences.
  • Engaged in filing, recording, compiling and transmitting fuel, lubes, and propane records.
  • Operated computers and used job-related software to develop, modify, and implement record keeping of deliveries and truck sheets.
  • Documents all audit findings and prepared detailed reports for managers to review
  • Maintained accurate records of audit papers for future reference
  • Performed audit functions by reviewing multiple truck sheets and comparing them with our online records
  • Conducted thorough audits of fuel, lubes, and propane deliveries to ensure compliance with regulatory standards and company policies.

Customer Support Supervisor

Aleko
04.2021 - Current
  • Review quality control within our department and provide reps with feedback
  • Process over 2,500 emails and customer tickets in a month
  • Lead regular meetings with my team to check on morale and ensure my team has the support they need to succeed
  • Monitor established accounts with Amazon, Overstock, Wayfair, and the other several vendors that our department does business with
  • Interview potential candidates and provide thorough reviews to HR to aid in hiring decisions
  • Train employees in job-specific tasks and evaluate continuing education needs to improve team performance
  • Exceed expectations, performs the highest in the department, and routinely process the largest amount of emails
  • Handle the highest amount of escalated calls in a month setting a new record for the company
  • Built sustainable relationships and trust with customer accounts using open and interactive communication
  • Conferred with customers by telephone, email, or in-person to provide product or service information
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
  • Provided accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Met deadlines while maintaining high-quality deliverables.

Customer Support Team Lead

Aleko
10.2020 - 04.2021
  • Assisted customers with inquiries about products
  • Demonstrated product knowledge to assist customers
  • Answer all incoming calls as needed.

Customer Support Representative

Aleko
08.2020 - 10.2020
  • Provided accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Met deadlines while maintaining high-quality deliverables.

Shift Leader

Taco Bell
12.2017 - 08.2020
  • Coached and developed staff using a variety of soft skills and technical abilities
  • Participated in leadership meetings to develop new policies and procedures
  • Used company tools and resources to train employees
  • Prepared end-of-shift reports for management review and approval
  • Created successful shift plans, adjusting team member line-up to achieve shift efficiency
  • Coached team members, delivering candid feedback on expectations and performance
  • Managed inventory levels and minimized loss, following company systems and guidelines
  • Greeted and informed customers of products, fostering positive store experiences
  • Maintained inventory and store visual presentation to meet customer needs
  • Leveraged POS system to perform purchase transactions for team members and customers
  • Built and maintained positive working relationships with co-workers
  • Enforced store safety and cleanliness standards, reducing hazards
  • Counted cash drawers at beginning of shifts to verify correct amounts
  • Processed cash, check and credit cards for customer purchases
  • Arranged and replenished displays and merchandise racks to maintain store appearance.

Cashier

Taco Bell
04.2017 - 12.2017
  • Greeted and informed customers of products, fostering positive store experiences
  • Maintained inventory and store visual presentation to meet customer needs
  • Leveraged POS system to perform purchase transactions for team members and customers
  • Built and maintained positive working relationships with co-workers
  • Enforced store safety and cleanliness standards, reducing hazards
  • Counted cash drawers at beginning of shifts to verify correct amounts
  • Processed cash, check and credit cards for customer purchases
  • Arranged and replenished displays and merchandise racks to maintain store appearance.

Skills

  • Customer Inquiries
  • Effective Customer Service
  • Quality Assurance Evaluation
  • Operating Procedures and Policies
  • Staff Training
  • Team Meetings
  • Customer Experience
  • Customer Complaint Resolution
  • Call Center Customer Service
  • Employee Motivation
  • Leadership and Change Management
  • Audit reporting
  • SOP Adherence

City

Edgewood

State

WA

Zip

98371

Roles And Responsibilities

  • Review quality control within our department and provide reps with feedback
  • Process over 2,500 emails and customer tickets in a month
  • Lead regular meetings with my team to check on morale and ensure my team has the support they need to succeed
  • Monitor established accounts with Amazon, Overstock, Wayfair, and the other several vendors that our department does business with
  • Interview potential candidates and provide thorough reviews to HR to aid in hiring decisions
  • Train employees in job-specific tasks and evaluate continuing education needs to improve team performance
  • Exceed expectations, performs the highest in the department, and routinely process the largest amount of emails
  • Handle the highest amount of escalated calls in a month setting a new record for the company
  • Built sustainable relationships and trust with customer accounts using open and interactive communication
  • Conferred with customers by telephone, email, or in-person to provide product or service information
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
  • Provided accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Met deadlines while maintaining high-quality deliverables
  • Assisted customers with inquiries about products
  • Demonstrated product knowledge to assist customers
  • Answer all incoming calls as needed

Timeline

Operational Auditor

Christensen Fuel
12.2023 - Current

Customer Support Supervisor

Aleko
04.2021 - Current

Customer Support Team Lead

Aleko
10.2020 - 04.2021

Customer Support Representative

Aleko
08.2020 - 10.2020

Shift Leader

Taco Bell
12.2017 - 08.2020

Cashier

Taco Bell
04.2017 - 12.2017

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Connor Allison