Connor Anderson
Ogden,UT
Summary
Dynamic Operations Support Specialist with a proven track record at Wayfair, enhancing operational efficiency and customer service. Skilled in inventory management and data analysis, I successfully implemented process improvements that reduced turnaround times. Committed to delivering exceptional service while fostering cross-functional collaboration to resolve escalations effectively.
Overview
13
13
years of professional experience
Work History
Operations Support Specialist
Wayfair
Ogden, UT
08.2021 - Current
- Streamlined operational processes to enhance efficiency across departments.
- Coordinated cross-functional teams to resolve customer service escalations effectively.
- Analyzed performance data to identify trends and implement corrective actions.
Pharmacy Technician
Associated Foods
Ogden, UT
08.2018 - 08.2021
- Managed medication inventory, ensuring compliance with safety protocols and regulatory standards.
- Assisted pharmacists in preparing and dispensing prescriptions accurately and efficiently.
- Trained new staff on pharmacy operations, enhancing team productivity and service quality.
- Implemented process improvements to streamline prescription fulfillment workflow, reducing turnaround times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Produce Clerk
Smiths Food And Drug
Ogden, UT
07.2014 - 2017
- Maintained optimal freshness and quality of produce through daily inspections and stock rotations.
- Assisted customers with inquiries, ensuring exceptional service and satisfaction levels.
- Monitored inventory levels to prevent shortages, facilitating timely restocking of produce items.
- Collaborated with team members to streamline workflow processes, enhancing overall efficiency in produce department.
- Ensured compliance with health and safety regulations during the handling and storage of perishable goods.
Courtesy Clerk
Smiths Food And Drug
Ogden, UT
08.2012 - 07.2014
- Assisted customers with inquiries and product location to enhance shopping experience.
- Maintained cleanliness and organization of store environment to ensure safety and accessibility.
- Adhered to safety protocols while handling products and conducting daily store tasks.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Education
High School Diploma -
Ogden High School
Ogden, UTSkills
- Operational efficiency
- Great customer service
- Inventory management
Timeline
Operations Support Specialist
Wayfair
08.2021 - Current
Pharmacy Technician
Associated Foods
08.2018 - 08.2021
Produce Clerk
Smiths Food And Drug
07.2014 - 2017
Courtesy Clerk
Smiths Food And Drug
08.2012 - 07.2014
High School Diploma -
Ogden High School