Connor Avery
Springdale,AR
Summary
Achieved notable customer satisfaction improvements and maintained impeccable safety records across roles at Propak Logistics and Contract Freighters, Inc. Expert in dispatch software and renowned for exceptional teamwork, I spearheaded initiatives that significantly enhanced operational efficiency and service quality, demonstrating outstanding problem resolution and multitasking abilities.
Overview
5
5
years of professional experience
Work History
City P&D Driver
Propak Logistics
01.2024 - Current
- Fostered positive relationships with customers, addressing concerns promptly and professionally.
- Reduced route times through effective planning and organization of daily deliveries.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Freight Relocation Specialist
ShipEX Freight
08.2023 - 01.2024
- Improved customer satisfaction ratings by consistently delivering outstanding service throughout the entire relocation process.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Dispatch Specialist
Contract Freighters, Inc
05.2021 - 08.2023
- Increased customer satisfaction by consistently providing clear instructions to drivers regarding routes, schedules, and special considerations.
- Spearheaded an initiative to improve dispatcher response times during peak hours, resulting in greater customer satisfaction and reduced call abandonment rates.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
OTR Team Truck Driver
Contract Freighters, Inc
08.2019 - 05.2021
- Maintained a safe driving record by adhering to all company safety guidelines and federal regulations.
- Excelled in navigation skills using GPS devices and paper maps as needed to ensure accurate and timely arrival at all scheduled stops.
- Completed routine maintenance on truck to keep in working order.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Education
Class A CDL Certificate - Transportation And Materials Moving
Crowder College
Neosho, MO08.2019
Skills
- Microsoft Office
- Quality Assurance
- Multitasking
- Problem Resolution
- Data Entry
- Teamwork and Collaboration
- Dispatch software
- Public Relations Management
- Operating System Expertise
Timeline
City P&D Driver
Propak Logistics
01.2024 - Current
Freight Relocation Specialist
ShipEX Freight
08.2023 - 01.2024
Dispatch Specialist
Contract Freighters, Inc
05.2021 - 08.2023
OTR Team Truck Driver
Contract Freighters, Inc
08.2019 - 05.2021
Class A CDL Certificate - Transportation And Materials Moving
Crowder College
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