Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Connor Bice

Saratoga Springs,UT

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Director, Customer Insights

KLAS RESEARCH
02.2022 - Current
  • Strategized with health system executives to develop and align resources that drove improvement in physician and nurse satisfaction and reduced employee burnout. This increased renewal rate from 78% to 83%.
  • Developed change management best practices, leading to increased communication between clinical operations and IT. Reduced churn and greater employee buy-in improved time to action between ticket submission and ticket completion.
  • Collaborated cross-functionally with product, IT, and security teams to implement a new data lake structure, improving data usability, effectiveness, and security, boosting analyst efficiency by 15%.
  • Led voice of the customer research, collected data from over 500,000 clinicians from 10+ countries, reducing clinician burnout and increasing retention saving health systems an average of $3M of dollars in physician replacement costs.

Director of Operations/Product Owner

KLAS RESEARCH
07.2018 - 02.2022
  • Grew revenue from $3M to $6M, scaling people and processes while reducing time to delivery by 30%.
  • Implemented Qualtrics and Tableau to streamline research and analysis processes, ensuring clear data accessibility and visualization.
  • Developed performance reporting and KPI tracking systems, conducting weekly one-on-one meetings with team members to discuss progress.

Senior Analyst

KLAS RESEARCH
07.2017 - 07.2018
  • Published two academic papers, 12 industry reports, over 75 webinars/podcasts, and over 100 case studies.
  • Built personal relationships with dozens of healthcare executives to conduct targeted market research gathering product performance insights and key technology decision opportunities.
  • Summarized key findings for executive teams, transforming data from large data sets into actionable insights. Presented findings to healthcare executives as well as at industry events.
  • Identified clear connections between organization activities, such as training, and business results to eliminate or reduce confusion and help employees improve job satisfaction.

Education

Master of Business Management -

Duke University, Fuqua School of Business
Durham, NC
2017

Bachelor of Arts - Comparative Literature

Brigham Young University
Provo, UT
2016

Skills

  • Written Communication
  • Key Performance Indicators
  • Revenue Forecasting
  • People Management
  • Data Analytics
  • Strategic Planning
  • Process Improvement
  • Change Management
  • Tableau
  • Qualtrics

Certification

ACTFL Language Certificate, Spanish Advanced

Languages

Spanish
Limited Working

Timeline

Senior Director, Customer Insights

KLAS RESEARCH
02.2022 - Current

Director of Operations/Product Owner

KLAS RESEARCH
07.2018 - 02.2022

Senior Analyst

KLAS RESEARCH
07.2017 - 07.2018

Master of Business Management -

Duke University, Fuqua School of Business

Bachelor of Arts - Comparative Literature

Brigham Young University

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Connor Bice