Connor Boyd

United States Air Force, USAF

05.2023 - Current

Developed and implemented solutions to maintain and improve client infrastructure at existing sites.
Developed 50+ blueprints and designs for existing structure remodeling projects.
Collaborated with civil technicians to gather project equipment and update over 100+ maps, drawings, and blueprints.
Analyzed data and used computer simulations to model and test design concepts.
Performed routine training and attended special events to enhance job knowledge and skills.
Conferred with engineering staff and other personnel to identify and resolve problems with design or implementation.
Displayed strong communication and interpersonal skills while visiting clients, jobsites and consultant offices to support project and business development needs.
Tested soils and materials to determine foundation strength.
Facilitated construction by mapping out utility installations and establishing reference points, grades and elevations.
Acted as contact for client's communication with field personnel.
Identified and resolved potential structural issues.

All Starz Marketing

06.2022 - 05.2023

Conducted research to analyze customers' behavior, preferences and purchasing habits.
Proved successful working within tight deadlines and fast-paced atmosphere on an extensive amount of projects.
Coordinated with public relations and other teams to execute product introductions.
Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue.
Maintained excellent customer relations.
Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Actively listened to customers' requests, confirming full understanding before addressing concerns.

MobiCard

07.2017 - 12.2021

Created media kits and utilized promotional materials to meet specific strategic initiatives.
Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
Prepared social media posts and videos with an eye for viral content strategies.
Provided administrative support to senior team members.
Distributed 30+ press releases and social media content for clients and company.
Operated as Lead for Beta Testing of MobiCard's business card app.
Proved successful working within tight deadlines and fast-paced atmosphere.

Comcast

06.2017 - 12.2021

Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Educated customers on company systems, form completion and access to services.
Attended telephone skills and program information training sessions to boost aptitude.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Sought out extra training opportunities to enhance customer relationship management abilities.
Handled over 500+ inbound calls weekly.

Summary