Connor Brady

• Escorted guests to assigned rooms and transported luggage.
• Communicated proactively with other departments on behalf of guests'' requests or concerns, fostering teamwork between hotel staff members.
• Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
• Conducted regular inspections of lobby area and other public spaces, identifying areas in need of repair or maintenance and reporting them to the appropriate department.
• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
• Maintained knowledge of destination and answered customer questions within scope of understanding.
• Trained and supervised new staff members on baggage handling procedures.

• Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
• Maintained clean and neat shuttle for passenger comfort.
• Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
• Operated with safety and skill to avoid accidents and delays.
• Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
• Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
• Promoted a positive image of the company by maintaining a professional appearance and attitude at all times while on duty.

• Operated varied hand and power tools to complete repairs.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
• Installed cabinets and shelving units in homes and offices to provide additional space and organization.
• Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
• Assembled and installed new furniture for client's living room to improve comfort and and functionality.

• Managed a team of workers for optimal scheduling, task delegation, and overall productivity.
• Completed daily operations on time and maintained high standards of accuracy.
• Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
• Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
• Adhered to all company policies and procedures related to safety, security, and compliance while performing deliveries
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.

please see above job description

• Supervised valet team members for improved productivity and adherence to company policies.
• Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
• Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
• Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
• Assisted in the recruitment process for new hires, conducting interviews alongside management as needed to build a strong team of skilled professionals.
• Resolved guest inquiries, providing exceptional service while upholding company standards.
• Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
• Built positive customer rapport for courteous, friendly and professional service.

please see above job description

please see above job description

please see above job description

please see above job description

please see above job description

please see above job description