Connor Brady
Draper,UT
Summary
Dynamic Service Advisor excelling in customer service and complex problem-solving. Skilled in strategic sales and service standard compliance, I consistently exceeded satisfaction targets while providing accurate repair estimates and fostering strong client relationships. Committed to enhancing customer experiences and driving retention.
Overview
9
9
years of professional experience
Work History
Service Advisor
Audi Salt Lake City
12.2021 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed estimates by costing materials, supplies, and labor.
Service Advisor
Karl Malone Toyota
08.2019 - 12.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Service Writer
Honda World Salt Lake City
08.2016 - 08.2019
- Gathered information through research and vendor inquiries to provide job estimates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Answered average of 25 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Assisted Service Manager in keep keeping an organized shop by pulling parts for technicians as well as dispatching work.
Education
High School Diploma - undefined
Corner Canyon High School
Draper, UT06.2014
Skills
- Schedule coordination
- Sale expertise
- Professional telephone demeanor
- Order fulfillment
- Service standard compliance
- Strategic sales knowledge
- Upselling
- Customer service
- Staff management
Timeline
Service Advisor
Audi Salt Lake City
12.2021 - Current
Service Advisor
Karl Malone Toyota
08.2019 - 12.2021
Service Writer
Honda World Salt Lake City
08.2016 - 08.2019
High School Diploma - undefined
Corner Canyon High School