Connor Burkett
Middletown ,Maryland
Summary
Dynamic and dedicated professional with extensive experience at Mountain View Diner, excelling in customer service and order taking. Proven ability to enhance service quality and maintain cleanliness, fostering strong relationships with guests. Recognized for training new staff and improving team communication, ensuring a welcoming environment and exceptional dining experiences.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Mountain View Diner
12.2024 - Current
- Delivered exceptional customer service by promptly attending to guest needs.
- Assisted with menu navigation and provided recommendations based on customer preferences.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Handled guest inquiries and resolved complaints to ensure satisfaction and retention.
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Answered customers' questions, recommended items, and recorded order information.
Host Trainer
Mountain View Diner
09.2023 - Current
- Trained new hosts on customer service protocols and restaurant policies.
- Developed onboarding materials to streamline training processes for new staff.
- Enhanced team communication by implementing regular training sessions and feedback loops.
- Assisted in creating a welcoming environment through effective guest interaction strategies.
- Monitored host performance, providing constructive feedback to improve service quality.
- Collaborated with management to identify areas for training enhancements and operational improvements.
Host
Mountain View Diner
09.2023 - Current
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed waitlist and reservations to optimize seating efficiency.
- Collaborated with kitchen staff to communicate guest needs and special requests.
- Monitored dining area for cleanliness and guest satisfaction throughout service.
- Assisted in training new hosts on operational procedures and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Furniture Mover
Brandon Burnette
05.2023 - Current
- Operated hand trucks and dollies to safely transport furniture items.
- Packed and secured items for transit, ensuring minimal damage during movement.
- Collaborated with team members to efficiently load and unload delivery vehicles.
- Followed safety protocols while handling heavy furniture to prevent injuries.
- Provided excellent customer service during deliveries, addressing client inquiries promptly.
- Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
- Followed verbal and written instructions to properly move and ship products.
Education
High School Diploma -
Boonsboro High
Boonsboro MD 07.2025
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
Timeline
Restaurant Waiter
Mountain View Diner
12.2024 - Current
Host Trainer
Mountain View Diner
09.2023 - Current
Host
Mountain View Diner
09.2023 - Current
Furniture Mover
Brandon Burnette
05.2023 - Current
High School Diploma -
Boonsboro High
Similar Profiles
Paula DorseyPaula Dorsey
General Manager at Mountain View DinerGeneral Manager at Mountain View Diner
Ashley StarrAshley Starr
Server at Mountain View DinerServer at Mountain View Diner
Tonya HaynesTonya Haynes
Director of Rehabilitation Services at Mountain View Care Center Skilled Nursing and Mountain View Outpatient ClinicDirector of Rehabilitation Services at Mountain View Care Center Skilled Nursing and Mountain View Outpatient Clinic
Amanda CodyAmanda Cody
Behavior Support Specialist at Frederick County Public SchoolsBehavior Support Specialist at Frederick County Public Schools
Vivian SchroederVivian Schroeder
Graphic Designer at TerressentialsGraphic Designer at Terressentials