CONNOR CASEBIER
Encinitas,CA
Summary
Upbeat, team-oriented leader experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Adept at troubleshooting and improving service processes.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Beta Bionics
Del Mar, CA
08.2025 - Current
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Managed escalated issues, providing timely solutions and maintaining positive relationships with clients.
- Trained new staff on company policies and best practices to enhance team performance.
- Streamlined communication processes between departments to improve response times for customer requests.
Server
Nicks
Del Mar, CA
08.2024 - 08.2025
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently while maintaining high-quality service standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu offerings, service protocols, and operational procedures.
Sales Assistant
GridShift Solutions
Oceanside, CA
06.2023 - 08.2024
- Generated quotes for sales reps and project managers
- Developed customer relationships to obtain repeat business and referrals
- Prepared sales reports and maintained accurate inventory records
- Maintained a positive and professional attitude in all customer interactions
- Assisted in daily sales operations, including customer inquiries, order processing, and returns
- Managed inventory tracking and product placements to optimize sales floor organization and accessibility.
Logistics Manager
Spinergy
05.2019 - 09.2022
- Promoted from Operations Manager to Logistics Manager in 2021
- Promoted from the Assembly Line to Operations Manager in 2020
- Created a more efficient inventory process by assigning a QR code to each product thus cutting down inventory counting time by 50 percent
- Maintained strong relationships with all dealers who sold valuable product to the company
- Managed day to day operations of the wheelchair department and the design lab
- Monitored inventory levels and initiated re-stocking processes when necessary
Assembly Line
1254 Industries
08.2017 - 07.2018
- Carried out deliveries to valued customers
- Assembled light fixtures by hand
- Assisted in lighting industry manufacturing
- Maintained updated knowledge through continuing education and advanced training
Education
Management and Organizations
California State University San Marcos
San Marcos, CA05-2027
Business Administration - Management and Organizations
Grand Canyon University
Phoenix, AZ05.2019
Skills
- Business Development
- Mentorship and Training
- Relationship Building
- Self-Motivated
- Adaptable and Flexible
- Inventory Management
- Customer Service
- Inbound customer service
- Data entry
- Call center experience
- Customer service
Timeline
Customer Care Representative
Beta Bionics
08.2025 - Current
Server
Nicks
08.2024 - 08.2025
Sales Assistant
GridShift Solutions
06.2023 - 08.2024
Logistics Manager
Spinergy
05.2019 - 09.2022
Assembly Line
1254 Industries
08.2017 - 07.2018
Business Administration - Management and Organizations
Grand Canyon University
Management and Organizations
California State University San Marcos
Websites, Portfolios, Profiles
www.linkedin.com/in/connor-casebier4193b9201