Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Connor Cello

Plainville

Summary

Dynamic customer service professional with a proven track record at Amazon, excelling in complaint resolution and relationship building. Skilled in strategic sales and negotiation, I consistently exceeded quotas while enhancing customer satisfaction. My proactive approach and active listening abilities drive effective problem-solving and contribute to team efficiency.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Amazon
04.2024 - 07.2024
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Promptly responded to inquiries and requests from prospective customers.

Licensed Sales Agent

Holt Dynamics
01.2024 - 03.2024
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Utilized targeted email campaigns and cold calling to increase revenue.
  • Exceeded corporate quotas for monthly policy sales.
  • Provided coverage option information to assist clients in protecting assets.
  • Promoted products and services using upselling and other sales strategies.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Negotiated prices, terms of sales and service agreements.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Pharmacy Technician

CVS Pharmacy
11.2023 - 01.2024
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Entered and processed patients' prescriptions into internal system.
  • Counted, measured, and compounded medications following standard procedures.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Collected co-payments or full payments from customers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Education

High School Diploma -

Plainville High School
47 Robert Holcomb Way
06-2022

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Negotiation strategies
  • Conflict resolution
  • Call center operations
  • Email management
  • Time management
  • Store maintenance
  • Live chat support
  • Shipping and receiving
  • Relationship building
  • Strategic sales
  • Refunds processing
  • Active listening
  • Order processing

Languages

English
Full Professional

Timeline

Customer Service Representative

Amazon
04.2024 - 07.2024

Licensed Sales Agent

Holt Dynamics
01.2024 - 03.2024

Pharmacy Technician

CVS Pharmacy
11.2023 - 01.2024

High School Diploma -

Plainville High School
Connor Cello