Connor Cole

• Identified root causes of operational issues and proposed solutions to improve productivity.
• Maintained relationships with vendors and suppliers in order to secure resources needed for up coming ads or events.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Prepared staff work schedules and assigned team members to specific duties.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Monitored progress by establishing plans, budgets and measuring results.

• Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
• Trained, managed and motivated employees to promote professional skill development.
• Directed all day-to-day operations of center store department's ( Grocery, Frozen, Dairy and Hbc ) to provide safe and enjoyable guest experience.
• Exercised organizational leadership practices and communicated business vision to achieve sales goals.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
• Write all schedules for Dairy, Frozen, Hbc and Grocery including night crew.
• Complete all SPLOGS for all center store departments to make sure the invoices amounts balance out.

• Managed cash flow of store, including cashier operations, and cash office money handling such as Western union, money orders, Lottery tickets, and Tobacco sales.
• Cultivated strong customer relations and developed effective customer service standards.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Reviewed employee performance and determined areas in need of improvement.
• Managed customer complaints and rectified issues to complete satisfaction.
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
• Created and optimized employee schedules for shift coverage.

• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Managed customer complaints and rectified issues to complete satisfaction.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
• Managed opening and closing procedures by reconciling sales records and cash transactions.
• Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
• Promoted store loyalty program to increase customer engagement and drive consistent sales.

• Motivated and led team members to work together to achieve targets.
• Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
• Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
• Motivated employees to share ideas and feedback.
• Trained over 20 employees on business principles, best practices, protocol and system usage.
• Identified client business and operational needs and introduced services to provide solutions.
• Fostered strong relationships with customers and suppliers by helping them as much as I can and maintaining communication.

• Pulled out of date products from shelves and cases, disposing of items in proper bins.
• Addressed customer questions and explained key information about newly stocked dairy offerings.
• Assisted with unloading merchandise and unpacking cartons.
• Organized store by returning merchandise to proper areas and restocked displays.
• Escorted customers to products and pointed out complementary items to boost store sales.
• Used the register system to ring up customer purchases, process payments and issue receipts.

• Pulled out of date products from shelves and cases, disposing of items in proper bins.
• Assisted with unloading merchandise and unpacking cartons.
• Monitored and arranged store shelves according to stock tags.
• Organized store by returning merchandise to proper areas and restocked displays.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Educated customers on product and service offerings.

• Removed product from boxes and placed on shelves according to merchandising guidelines.
• Picked up boxes and related trash from sales floor.
• Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
• Reset merchandise throughout assigned section to give shelves and racks professional appeal.
• Removed expired and overripe items to provide freshest options and eliminate health risks.
• Gathered assigned merchandise and transported to store floor locations using hand trucks.
• Used proper case cutting techniques to cut and sort stock loads.
• Checked shelves in department to determine replenishment needs.
• Identified and quickly handled spill clean-up.