Connor Coolman
Scottsdale,AZ
Summary
High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons. Versatile and reliable, adapting to changing needs and ensuring smooth operations.
Overview
8
8
years of professional experience
Work History
Lead Server/Bartender/Trainer
Loco Patron Mexican Brewery
07.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with Toast POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server Assistant/Server
Ruth Chris Steakhouse
10.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Suggested wine pairings to go with specific menu items.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Implemented feedback from guest surveys to refine service approaches, resulting in higher repeat visitation rates.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Bartender
The Ostrich Cocktail Bar
08.2022 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Strong understanding of wine pairings, spirits, liquors, and proper serving techniques.
Barista/Barista Trainer
Starbucks
07.2021 - 05.2023
- Prepares and serves hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Greets guests with pleasant smile and superior customer service
- Works with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders
- Teaches team members how to make latest drinks and correctly perform new procedures
- Accepts cash and credit card payments, issues receipt and provides change
- Protects customers by regularly cleaning and sanitizing work areas and equipment
- Restocks counter and customer areas to maintain adequate items levels for expected needs
- Memorizes recipes for each individual beverage
Barista/Barista Trainer
Starbucks
10.2020 - 06.2021
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Greeted guests with pleasant smile and superior customer service
- Accepted cash and credit card payments, issued receipts and provided change
- Protected customers by regularly cleaning and sanitizing work areas and equipment
- Restocked counter and customer areas to maintain adequate items levels for expected needs
- Listened to customer desires and needs to recommend optimal products
- Memorized official and off-menu coffee and tea preparations
- Maintained highest standards of conduct and service to support company reputation
Barista/Server
Buzz Cafe
08.2019 - 05.2021
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Provided exceptional service to high volume of daily customers
- Cleared table and bussed dishes to allow for quick setups
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Set up dining room to meet hospitality and service standards
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens
Team Member/Shift Lead/Shift Supervisor
McDonald's
02.2017 - 08.2020
- Rotated through series of different stations based on team needs
- Received customer orders on POS computers system while providing excellent customer service
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Delegated work to staff, setting priorities and goals
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Ran shifts by accurately deploying my team in positions aligned with their skill sets
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
Sandwich Maker
Jimmy Johns Gourmet Subs
05.2019 - 08.2019
- Completed efficient store opening and closing procedures each day
- Maintained clean, well-organized and properly sanitized front counter area to greet customers
- Delivered superior customer service focused on quality and meeting customer needs
- Assisted customers, including answering questions and preparing orders
- Took orders, prepared foods and processed payments in full-service establishment
- Used POS system and cash register to receive payments by cash, check, credit card and voucher
- Quickly prepared accurate orders within expected minute timeframe
Education
Associates degree - General Business
Scottsdale Community College
Scottsdale, AZ05.2023
High School Diploma -
Riverside Brookfield High School
Riverside, IL05.2021
Skills
- Training background and teamwork in fast-paced environments
- Specialty beverages knowledge
- Health codes understanding
- Sales expertise including upselling techniques
- Exceptional customer service and ensuring customer satisfaction
- Personalized guest engagement
- Reliable, responsible and dilligent
- Adaptable and flexible
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Server Assistant/Server
Ruth Chris Steakhouse
10.2023 - 12.2024
Bartender
The Ostrich Cocktail Bar
08.2022 - 10.2023
Lead Server/Bartender/Trainer
Loco Patron Mexican Brewery
07.2021 - Current
Barista/Barista Trainer
Starbucks
07.2021 - 05.2023
Barista/Barista Trainer
Starbucks
10.2020 - 06.2021
Barista/Server
Buzz Cafe
08.2019 - 05.2021
Sandwich Maker
Jimmy Johns Gourmet Subs
05.2019 - 08.2019
Team Member/Shift Lead/Shift Supervisor
McDonald's
02.2017 - 08.2020
High School Diploma -
Riverside Brookfield High School
Associates degree - General Business
Scottsdale Community College
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