Professional Summary
Overview
Work History
Education
Skills
Timeline

Connor Coombs

Hannaford Bros. Supermarket
Bucksport,ME
4
years of professional experience

Results-driven customer service leader with strong skills in sales support and quality assurance. Experience in enhancing customer satisfaction through effective complaint resolution, quality assurance, and coaching team members. Ready to leverage expertise to drive performance and improve customer relations.

Work History

Part Time Customer Service Leader

2 Years 4 Months
Hannaford Bros. Supermarket | 04.2024 - Current
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Greeted customers and listened closely to problems described to determine solutions.

Retail Sales Associate Cashier

1 Year 10 Months
Hannaford Bros. Co. | 06.2022 - 04.2024
  • Assisted customers with product inquiries and recommendations to enhance shopping experience.
  • Processed customer transactions efficiently using point-of-sale system.
  • Maintained accurate cash drawer and balanced end-of-shift reports consistently.
  • Ensured compliance with store policies and health regulations during daily operations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Assisted customers by answering questions and fulfilling requests.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
  • Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.

Education

High School Diploma

Bucksport High School | Bucksport, ME | 06-2023

Skills

Customer service
Complaint resolution
Client relations
Policy enforcement
Cash handling
Transaction management
Sales support
Sales
Client engagement
Upselling techniques enhancement
Telephone etiquette
Customer relations

Timeline

Part Time Customer Service Leader

Hannaford Bros. Supermarket
04.2024 - CurrentRead More

Retail Sales Associate Cashier

Hannaford Bros. Co.
06.2022 - 04.2024Read More

Bucksport High School

High School Diploma
Read More

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Connor Coombs