Summary
Overview
Work History
Education
Timeline
Generic

Connor Coughlin

Las Vegas

Summary

Motivated and reliable professional with a strong background in customer service, sales, and administrative support across both retail and healthcare environments. Experienced in handling customer inquiries, managing transactions, resolving issues, and maintaining accurate records with professionalism and care. Known for strong communication skills, a team-oriented mindset, and the ability to adapt quickly in fast-paced settings. Committed to continuous learning and eager to further develop my skills to take on new responsibilities and contribute to organizational success.

Overview

4
4
years of professional experience

Work History

Patient Account Specialist

UHS
06.2025 - Current
  • Provided high-level customer service in a hospital billing department, assisting patients with billing inquiries, insurance claims, payment plans, and account resolutions
  • Explained complex medical billing procedures and insurance coverage details in a clear and compassionate manner to patients and families
  • Resolved billing disputes efficiently while maintaining a professional and empathetic approach, contributing to patient satisfaction and trust
  • Coordinated with insurance providers to verify coverage, process claims, and follow up on denials or delayed payments
  • Ensured all billing activities complied with HIPAA regulations and internal hospital policies
  • Assisted in managing patient accounts, processing payments, issuing statements, and updating records in billing systems
  • Collaborated with clinical and administrative teams to clarify charges and support accurate billing
  • Maintained detailed documentation of all customer interactions and account adjustments for audit and follow-up purposes

Supervisor

Casper
06.2024 - 06.2025
  • Assisted customers with selecting and moving mattresses and large furniture items, ensuring safe handling and a smooth, stress-free in-store experience
  • Regularly lifted, carried, and loaded heavy furniture—including mattresses, bed frames, sofas, and dressers—demonstrating physical strength, care, and customer service focus
  • Provided personalized service by guiding customers through product options, answering questions, and ensuring their selections met comfort and size needs
  • Maintained showroom presentation by rearranging furniture displays and setting up mattress models to company standards, contributing to a clean and inviting retail space
  • Supported timely inventory flow by unloading shipments, organizing stockrooms, and helping track product movement between sales floor and storage areas
  • Worked closely with team members to coordinate furniture moves, manage customer pickups, and ensure all items were prepared for safe transport or delivery
  • Consistently received positive feedback from customers for going above and beyond to make their shopping and pickup experience smooth and hassle-free

Supervisor

Lovesac
09.2021 - 01.2025
  • Consistently met and exceeded monthly and quarterly sales goals by providing personalized service, understanding customer needs, and recommending the right furniture solutions
  • Maintained accurate inventory levels by conducting regular stock checks, monitoring product movement, and coordinating with the warehouse team to ensure timely replenishment
  • Provided hands-on assistance to customers by safely lifting, moving, and loading heavy furniture items, ensuring a smooth and positive shopping experience
  • Delivered high-quality customer service by addressing questions, resolving issues promptly, and creating a welcoming, solutions-focused environment
  • Supported visual merchandising efforts by helping set up showroom displays, rearranging floor models, and ensuring all products were clean, well-placed, and properly labeled
  • Worked collaboratively with team members to achieve daily sales targets while maintaining a safe, organized, and customer-friendly store environment
  • Assisted with store operations including processing transactions, managing returns/exchanges, and helping coordinate local deliveries when needed

Education

Palo Verde
Las Vegas, NV

No Degree -

UNLV
Las Vegas, NV
05-2027

Timeline

Patient Account Specialist

UHS
06.2025 - Current

Supervisor

Casper
06.2024 - 06.2025

Supervisor

Lovesac
09.2021 - 01.2025

Palo Verde

No Degree -

UNLV

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Connor Coughlin