Connor Crawford
Chicago,IL
Summary
Motivated and technically skilled professional with a strong background in automation, customer support, and solution design, seeking a help desk role to provide effective IT support and enhance user satisfaction. Proven track record in troubleshooting, team collaboration, and translating complex technical issues for end-users. Enthusiastic about helping clients navigate digital solutions and resolve technical issues efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Consultant
Reveal Group
06.2022 - 10.2024
- Led a team in delivering automation solutions, troubleshooting technical issues for a medical insurance client, and implementing over 10 Blue Prism processes
- Acted as the primary point of contact for clients, addressing user concerns and ensuring solutions aligned with client expectations
- Transitioned the team to Agile methodologies to improve response time and project adaptability, ensuring consistent alignment with client requirements.
Consultant
Reveal Group
02.2022 - 06.2022
- Worked with senior leadership to identify knowledge gaps and provide comprehensive training on Blue Prism development
- Played a key role in technical troubleshooting and client support during a period of organizational transition, enabling continued project success.
Associate Consultant
Foundever (Formerly Sykes Digital Services)
08.2021 - 02.2022
- Created RPA process flow diagrams and presented solution designs to clients, offering technical support and clear communication throughout project phases
- Assisted with implementation planning and collaborated with clients to troubleshoot and adapt processes for optimal performance in a call center setting
- Trained in UiPath development, gaining experience in automation and workflow enhancement.
Audio Technician
Sound Investment A.V.
01.2019 - 03.2020
- Provided technical support for live events, including troubleshooting issues with mixing consoles, RF systems, and amplification networks
- Adapted to real-time client needs, providing seamless service and technical solutions in fast-paced, high-stakes environments.
Education
Fintech Bootcamp
Northwestern University
Evanston, IL04-2021
Bachelor of Arts - Physics
Skidmore College
Saratoga Springs05-2017
Skills
- Business Planning
- Performance Tracking
- Quality Assurance
- Continuous Improvement
- Best Practices Implementation
- Technical review
Certification
UiRPA, UiARD, UiPath Certified Professional Specialized AI Professional Certification, Blue Prism Certified Developer, ABBYY Vantage Certified Business Analyst, ABBYY Vantage Certified Developer
Timeline
Senior Consultant
Reveal Group
06.2022 - 10.2024
Consultant
Reveal Group
02.2022 - 06.2022
Associate Consultant
Foundever (Formerly Sykes Digital Services)
08.2021 - 02.2022
Audio Technician
Sound Investment A.V.
01.2019 - 03.2020
UiRPA, UiARD, UiPath Certified Professional Specialized AI Professional Certification, Blue Prism Certified Developer, ABBYY Vantage Certified Business Analyst, ABBYY Vantage Certified Developer
Fintech Bootcamp
Northwestern University
Bachelor of Arts - Physics
Skidmore College
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