Connor Creighton
8014 Mathilda Ave. St. Louis,MO.
Summary
Results-driven Supervisor within Sales Operations seeking an exciting challenge as a Manager of Proposal Process within Spectrum Enterprise. This opportunity will allow me to utilize my existing experience collaborating with E-Rate & Specialty Account teams and boundary partners from within Sales Operations, as well as my critical thinking and time management skills, as I continue to develop and enhance my growth within the organization.
Overview
14
14
years of professional experience
Work History
Supervisor Enterprise Sales Operations
Spectrum Enterprise
St Louis, MO
09.2021 - Current
- Manage a team ranging from 6-12 frontline Specialists, including real-time coaching that has resulted in record-setting performance
- Developed and wrote net new Sales Operations training material detailing process and procedure for 16 Specialty Accounts, including presentations detailing how to quality check custom paperwork from the various accounts.
- Led teams that supported the Gov/Ed & Hospitality Verticals, including numerous E-Rate entities, with a special focus on Key Accounts, including CALNET, DIR, New York State, International Hotel Group, and State of Ohio.
- Participated in providing E-Rate training to frontline Specialists annually to review new processes relating to our boundary partners, including the proposal team.
- Led cross-organizational Tiger Team meetings with Order Operations and Sales Operations leadership up to the Senior Manager level to ensure alignment between our teams & centers.
- Led team meetings as needed in which I tailor system and business updates to easily-consumable bits of information that best serve my team
- Developed an onboarding process that yielded high-performance specialists at an expedited pace
- Recruited and conducted interviews for the Specialist, Lead Specialist, and Associate Project Manager positions
- Organized calls with our boundary partners in which processes are developed, in order to accurately speak to the role of the Sales Operations department in said processes
- Led tiger team sessions with BA teams that resulted in revised and net-new documentation for 15 unique Specialty Account processes
Lead Sales Operations Specialist
Spectrum Enterprise
07.2019 - 09.2021
- handled escalations from my supervisor and manager, performed side-by-side sessions with each member of my team, and developed curriculum, covering any new processes and procedures for my team, such as the Excel Survey Tool many teams used, and quizzes for team meetings
- Contributed to the team meeting agendas and occasionally led the team meetings
- Worked with the reporting team to correct dashboards to better serve my team
- Rebuilt and improved my vertical’s End of Day report in Excel from scratch, which was later approved to be utilized by all teams in Sales Operations
- Built new reports in Salesforce to assist my team members who work specialty accounts such as Choice, IHG, and One Time Events
- Self-made resource to all teams across verticals as a subject matter expert for bulk video
- While in this role, I was also selected for a “Tiger Team” – a group consisting of Sales Operations leadership and Business Analysts to identify potential validation rules to improve the user’s experience in Salesforce
- During my tenure as a Lead, there have been vacancies in leadership under my vertical
- As such, my responsibilities were stretched over both Hospitality teams.
Senior Manager
CEC Entertainment
01.2011 - 08.2018
- I was tasked with running the arcade and restaurant with a staff of approximately 30
- Duties included executing the hiring and onboarding process, coaching staff to meet production goals, monitoring sales and labor dashboards, and building a healthy and productive team atmosphere
- I was also repeatedly selected by the corporate office to travel around the country to train new and existing stores on brand new business practices.
Education
Associate of Arts - Business
St. Louis Community College
St. LouisSkills
- Presenting & Public Speaking
- Time Management
- Team Recruiting & Onboarding
- Data Reporting & Analytics
- Salesforce and Microsoft Software
- Staff Training and Development
Timeline
Supervisor Enterprise Sales Operations
Spectrum Enterprise
09.2021 - Current
Lead Sales Operations Specialist
Spectrum Enterprise
07.2019 - 09.2021
Senior Manager
CEC Entertainment
01.2011 - 08.2018
Associate of Arts - Business
St. Louis Community College
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