Connor DeGraff

Script, film and edit short and long form content for creatives in the Los Angeles area.

I wrote content for ID.me’s Help Center, focusing on clarity, accessibility, and measurable outcomes. Redesigned the Help Center’s information architecture, helping boost our self-service rate by 21% and cut support ticket volume by 22% year over year. Every month, my work helped over two million users find support without needing to contact customer service.

Developed B2B and B2C support content with a focus on clear communication. Partnered with video production teams to create engaging animated explainer videos.

Assisted users in navigating ID.me platform, ensuring smooth onboarding and troubleshooting processes.

Coordinated all aspects of office administration to enhance operational efficiency, focusing on front desk client intake.

Designed initiatives to combat violence and substance abuse, fostering positive behavior in children aged 12-18.

Graduated magna cum laude, with a 3.8 GPA. Wrote a 50+ page honors thesis. Majored in Philosophy and with a minor in Global Poverty & Practice.

Graduated with Honors. Elected ASCC Student Body Senator