Connor Diaz
New York,NY
Summary
Dynamic and results-driven professional with extensive experience in loan administration, technology sales and marketing across various industries. Experienced in managing complex loan processes, cultivating client relationships and deliver exceptional customer service. Known for effective communication, strategic thinking, and a commitment to achieving organizational goals
Overview
5
5
years of professional experience
Work History
Client Administrator
Wilmington Trust - Loan Agency
05.2021 - Current
- Conduct thorough reviews of loan applications, ensuring all necessary documentation is complete and accurate
- Facilitate funds and communication between the borrower and lender parties
- Manage loan closing activities, including review of closing documents, funding coordination, and overseeing disbursement
- Monitor loan accounts to ensure timely payments and resolve any delinquency issues
- Deliver exceptional customer service by addressing client inquiries in a timely manner
- Stay informed on industry regulations and internal policies to ensure compliance
Inside Account Executive
SHI International Corp.
11.2020 - 05.2021
- Managed a portfolio of accounts, maintaining regular communication to ensure ongoing satisfaction and growth opportunities.
- Coordinated with K-12 schools in California to assist in procurement of software and hardware that best fit their IT environment
- Lead meetings with industry experts to help clients select, deploy, and manage their technology
- Work closely with clients post-sale to ensure successful implementation and adoption of technology solutions
- Surpassed Q1 gross margin quota of $5,000 revenue in first month of employment
Content Operations Intern
Stitcher Radio
07.2019 - 11.2019
- Programmed application’s homepage daily using compiled data from the platform's listeners
- Engaged with application users to create the Stitcher Loyal Listener Program to increase brand awareness and customer retention
- Responsible for creation of advertisements and promotions across all major social media platforms
- Utilized Adobe Photoshop to edit and create podcast application graphic designs
Marketing Strategist
Carlo's Bakery
01.2019 - 05.2019
- Implemented rewards program effectively increasing foot traffic to flagship locations by 9% in Quarter 2 of 2019
- Collaborated with cross-functional teams to create consistent messaging across all marketing channels for stronger brand identity.
- Conducted thorough market research to identify new business opportunities and areas for growth.
- Assisted with campaigns, promotional photoshoots, and directed staff during television network shootings
Education
BBA - Marketing & Information Technology (Double Major)
Seton Hall University
South Orange, NJ05.2020
Skills
- Loan administration processes
- Financial documentation
- Regulatory requirements
- Excel
- Loan IQ
- Total Cash
- Deal Management Platform
- Excellent organizational and multitasking abilities, with a keen attention to detail
- Effective communication and interpersonal skills
- Ability to work collaboratively in a team-oriented environment
Timeline
Client Administrator
Wilmington Trust - Loan Agency
05.2021 - Current
Inside Account Executive
SHI International Corp.
11.2020 - 05.2021
Content Operations Intern
Stitcher Radio
07.2019 - 11.2019
Marketing Strategist
Carlo's Bakery
01.2019 - 05.2019
BBA - Marketing & Information Technology (Double Major)
Seton Hall University
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