Connor Dompke
Algonquin,IL
Summary
Driven and results-oriented professional with proven experience in client engagement, business development, team leadership, and operations management. Adept at building strong customer relationships, driving revenue growth, and leading teams to exceed goals. Recognized for strategic thinking, excellent communication, and a passion for delivering outstanding customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Development Representative
McGrath Honda of Elgin
Elgin, IL
08.2024 - Current
- Spearheaded outbound prospecting efforts, identifying and pursuing qualified leads to expand client base and drive revenue growth.
- Conducted comprehensive market research and competitive analysis to develop tailored outreach strategies, resulting in higher engagement and conversion rates.
- Built and nurtured long-term client relationships through consultative selling, proactive communication, and responsive follow-ups.
- Delivered compelling product presentations and personalized sales pitches that effectively communicated value propositions and addressed client needs.
- Partnered with marketing, sales, and operations teams to align messaging, improve pipeline efficiency, and support overall business objectives.
- Managed CRM platforms to track pipeline activity, forecast revenue, and analyze sales data, contributing to more informed decision-making and strategy refinement.
- Played a key role in exceeding monthly revenue goals and strengthening brand reputation through strategic outreach and relationship management.
- Assisted customers with inquiries and product information through various communication channels.
- Resolved customer complaints efficiently using conflict resolution techniques and active listening.
- Educated customers about product features, benefits, and promotions to enhance their experience.
- Maintained accurate records of customer interactions in the CRM software for reference purposes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Lead Appointment Setter
Semper Solr
Schaumburg, Illinois
03.2024 - 08.2024
- Generated and scheduled qualified appointments through targeted outreach, increasing sales opportunities and pipeline efficiency.
- Delivered clear, comprehensive explanations of services to ensure informed customer decisions and strengthen brand trust.
- Trained and supported new team members, enhancing department productivity and improving appointment-setting KPIs.
- Provided consistent, high-quality customer service and maintained strong client relationships throughout the sales process.
- Fostered teamwork and collaboration to achieve company goals and maintain a positive work environment.
- Coordinated follow-ups to ensure timely communication with prospects.
- Trained new staff on appointment setting processes and tools.
- Provided information regarding services and policies.
- Called no shows and cancellations to reschedule.
- Identified customer needs and recommended appropriate solutions accordingly.
Store Manager
Boar's Hat Gaming
Elgin, USA
07.2018 - 06.2023
- Directed all aspects of daily store operations, including staff leadership, inventory management, merchandising, and customer experience, ensuring seamless execution and revenue growth.
- Hired, trained, and mentored a team of employees, fostering a collaborative and high-performing workplace culture focused on excellence and customer satisfaction.
- Oversaw event planning and execution, coordinating dozens of large-scale community events that drove repeat business and strengthened brand loyalty.
- Developed and implemented sales strategies, upselling techniques, and promotional campaigns that increased revenue and improved customer retention.
- Maintained strong relationships with vendors, clients, and community partners, ensuring consistent product quality, and service excellence.
- Handled all financial operations, including budgeting, cash handling, reporting, and analysis, to ensure profitability, and support long-term business growth.
- Proactively resolved customer concerns and escalations, consistently achieving high satisfaction scores, and repeat business.
- Implemented visual merchandising strategies to create an appealing store layout.
- Conducted regular team meetings to align goals and improve communication.
- Monitored employee performance and provided constructive feedback for development.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Established customer service standards and monitored staff compliance.
Education
High School Diploma -
Westminster Christian High School
01.2016
Skills
- Client communication
- Relationship building
- Conflict resolution
- Customer support
- Lead generation
- Consultative selling
- Revenue growth strategies
- Negotiation
- Team training and supervision
- Performance coaching
- Cross-functional collaboration
- Process optimization
- Event coordination
- Vendor management
- Budgeting
- Microsoft Office Suite
- CRM platforms
- POS systems
- Strategic planning
- Multitasking
- Presentation skills
- Written communication
- Verbal communication
- Outbound prospecting
- Market research
- CRM management
- Client relationship management
- Sales strategy development
- Appointment scheduling
- Customer service excellence
- Team collaboration
- Data analysis
- Communication skills
- Time management
- Training and mentoring
- Staff training
- Social media marketing
- Sales strategy
- Marketing support
- B2B background
- Product expertise
- Lead prospecting
- Continuous professional improvement
Certification
Google Digital Marketing & E-Commerce, Professional Certificate
Timeline
Business Development Representative
McGrath Honda of Elgin
08.2024 - Current
Lead Appointment Setter
Semper Solr
03.2024 - 08.2024
Store Manager
Boar's Hat Gaming
07.2018 - 06.2023
High School Diploma -
Westminster Christian High School