Connor Donlon
Altamonte Springs,FL
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Public Adjuster
Top Tier Public Adjusters
04.2022 - Current
- Negotiated favorable settlements for clients by effectively analyzing insurance policy coverage and damages.
- Maximized client satisfaction by acting as a liaison between policyholders and insurance companies.
- Investigated property damage claims, resulting in accurate assessments of losses and timely processing of claims.
- Managed a high volume of claims simultaneously, prioritizing tasks to meet deadlines while maintaining accuracy.
- Built strong relationships with clients, providing excellent customer service throughout the claims process.
- Coordinated with contractors, engineers, and other experts to accurately assess property damage values for each case.
- Streamlined communication between all parties involved in the claims process, ensuring accurate information exchange and swift resolution times.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Enhanced client communication strategies by conducting in-depth assessments and identifying areas for improvement.
- Implemented effective crisis communication management, mitigating potential damage to client reputation.
- Developed customized communication plans for clients, resulting in increased brand awareness and customer engagement.
Store Manager
Sealife Aquarium Services
03.2016 - 04.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
Houseblend Coffee
Store Manager
05.2014 - 03.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
Associate of Arts - Social Science Education
Valencia College
Orlando, FL05.2017
Skills
- Attention to Detail
- Interpersonal Communication
- Time Management
- Adaptability
- Problem Solving
- Client Relationship Management
- Project Management
- Professionalism
- Active Listening
- Computer Literacy
Timeline
Public Adjuster
Top Tier Public Adjusters
04.2022 - Current
Store Manager
Sealife Aquarium Services
03.2016 - 04.2022
Houseblend Coffee
Store Manager
05.2014 - 03.2016
Associate of Arts - Social Science Education
Valencia College
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