Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Adept at building positive relationships with clients, resolving issues efficiently, and consistently achieving high customer satisfaction scores.
• Successful development of an ongoing customer base through building rapport with walk-in customers and cold calling.
• Handle approximately five customer interactions per day giving friendly, personalized service to address individual needs.
• Develop itemize quotes based on customer's interests and product selections.
• Provide product expertise, recommendation, and follow-up communication to current and potential customers.
• Review, respond to and resolve customer complaints.
• Maintain an accurate record of all sales data.
• Responsible for all product ordering to ensure proper inventory.
• Determine if inventory quantities are sufficient for current needs.
• Promptly respond to customer and supplier inquiries about order status, changes, or cancellations.
• Verify inventory and keep track of the physical counts of stock,
and investigate discrepancies.
• Work with a team to ensure proper product and customer
satisfaction.
• Provided excellent customer service by performing maintenance or repairs to restore systems to operating conditions.
• Responsible for follow up communication to ensure and verify customer satisfaction.
• Present bills/receipts and collect payments for goods delivered or loaded.
• Maintain records, such as vehicle logs, records of cargo, or billing statements.
Series 7
Series 63