Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Connor Donnelly

East Greenwich,RI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Adept at building positive relationships with clients, resolving issues efficiently, and consistently achieving high customer satisfaction scores.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Relationship Advocate

Fidelity Investments
09.2022 - Current
  • Created a welcoming environment for clients by consistently exhibiting professionalism, empathy, and patience during all interactions.
  • Assisted clients on a day to day basis with account maintenance by providing a professional and friendly approach.
  • Exercised attention to detail, patience and effectiveness when facilitating trades for clients.
  • Maintained a positive and constructive attitude in team settings by participating in presentations regarding market insights.
  • Demonstrated commitment by willingly working during major holidays, including Thanksgiving and New Years Day.


SALES ASSOCIATE

Carpet Depot
11.2020 - 09.2022

• Successful development of an ongoing customer base through building rapport with walk-in customers and cold calling.
• Handle approximately five customer interactions per day giving friendly, personalized service to address individual needs.
• Develop itemize quotes based on customer's interests and product selections.
• Provide product expertise, recommendation, and follow-up communication to current and potential customers.
• Review, respond to and resolve customer complaints.
• Maintain an accurate record of all sales data.

ASSISTANT WAREHOUSE MANAGER

Carpet Depot
11.2020 - 09.2022

• Responsible for all product ordering to ensure proper inventory.
• Determine if inventory quantities are sufficient for current needs.

• Promptly respond to customer and supplier inquiries about order status, changes, or cancellations.

• Verify inventory and keep track of the physical counts of stock,
and investigate discrepancies.
• Work with a team to ensure proper product and customer
satisfaction.

TECHNICIAN

Pool Operation Management
05.2018 - 10.2020

• Provided excellent customer service by performing maintenance or repairs to restore systems to operating conditions.
• Responsible for follow up communication to ensure and verify customer satisfaction.

SEASONAL DRIVER

United Parcel Service
10.2019 - 01.2020

• Present bills/receipts and collect payments for goods delivered or loaded.
• Maintain records, such as vehicle logs, records of cargo, or billing statements.

Education

Bachelor of Science - Economics

Rutgers, The State University of New Jersey
New Brunswick, NJ
05.2021

Skills

  • Product Education
  • Account Management
  • Effective Communicator
  • Customer Relations
  • Active Listening

Certification

Series 7

Series 63

Timeline

Customer Relationship Advocate

Fidelity Investments
09.2022 - Current

SALES ASSOCIATE

Carpet Depot
11.2020 - 09.2022

ASSISTANT WAREHOUSE MANAGER

Carpet Depot
11.2020 - 09.2022

SEASONAL DRIVER

United Parcel Service
10.2019 - 01.2020

TECHNICIAN

Pool Operation Management
05.2018 - 10.2020

Bachelor of Science - Economics

Rutgers, The State University of New Jersey