Connor Doobay
Orlando,FL
Summary
Proven track record in enhancing guest safety and customer service at Lake Nona Wave Hotel, showcasing strong teamwork and hospitality service expertise. Achieved significant improvements in guest satisfaction. Excelled in high-pressure environments, leveraging time management and guest assistance skills to elevate the customer experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Hotel Security Officer
Lake Nona Wave Hotel
12.2023 - 05.2024
- Enhanced hotel safety by conducting regular security patrols and monitoring surveillance systems.
- Responded swiftly to alarms or calls for assistance, ensuring prompt resolution to potential threats or disturbances.
- Mitigated disputes between guests or visitors, ensuring peaceful resolutions that upheld the reputation of the hotel.
- Prevented unauthorized access to restricted areas through diligent monitoring of keycard access points.
- Trained new security officers on best practices and protocols, contributing to increased team effectiveness.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
- Cultivated positive relationships with hotel staff through regular communication, fostering an atmosphere of teamwork in ensuring guest safety.
Food Runner
Chroma Modern Bar And Kitchen
06.2022 - 06.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Server Assistant
The Melting Pot Restaurants Inc.
11.2021 - 06.2022
- Greeted customers warmly to provide exceptional customer service.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
Retail Sales Associate
Academy Sports + Outdoors
02.2021 - 11.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Bachelor of Business Administration -
Valencia College
Orlando, FL05.2026
Skills
- Guest Assistance
- Hospitality service expertise
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
Timeline
Hotel Security Officer
Lake Nona Wave Hotel
12.2023 - 05.2024
Food Runner
Chroma Modern Bar And Kitchen
06.2022 - 06.2023
Server Assistant
The Melting Pot Restaurants Inc.
11.2021 - 06.2022
Retail Sales Associate
Academy Sports + Outdoors
02.2021 - 11.2021
Bachelor of Business Administration -
Valencia College
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