Connor Dressler
Orlando,FL
Summary
Dynamic leader with a proven track record at Amscot Financial, excelling in branch operations management and fostering exceptional customer relationships. Enhanced service quality, achieving notable customer satisfaction improvements. Skilled in cash handling and regulatory compliance, coupled with a strong work ethic and effective communication, I drive team productivity and compliance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Manager
Amscot Financial
10.2019 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Assistant Manager
Little Caesars
03.2015 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Master Of Psychology - Psychology
Seminole State College of Florida
Sanford, FLSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Cash handling
- Collections
- Federal regulations
- Relationship building and management
- Team player
- Verbal/written communication
Certification
Notary Public
Timeline
Branch Manager
Amscot Financial
10.2019 - Current
Assistant Manager
Little Caesars
03.2015 - 10.2019
Master Of Psychology - Psychology
Seminole State College of Florida
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