Connor Dullaghan
Desktop Systems Analyst
Fuquay Varina,NC
Summary
Experienced Desktop Systems Analyst with expertise in reporting departmental metrics, troubleshooting technical issues, and optimizing processes. Skilled in data analysis and visualization, as well as providing clear, actionable insights.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
End User Experience Specialist
Informatica
Cary, NC
08.2022 - Current
- Designed and deployed dynamic Power BI dashboards, delivering comprehensive analyses of key IT programs and performance metrics across the department.
- Managed and maintained the testing group, which was used to solicit feedback prior to enterprise-wide deployments.
- Conducted more than 150 new hire orientation sessions, delivering essential training on IT tools and services to ensure a seamless onboarding for new employees.
- Collaborated with new employees to troubleshoot and resolve laptop issues, ensuring full functionality and readiness for productive work from day one.
Desktop Systems Analyst
Informatica
Cary, NC
03.2020 - 08.2022
- Accountable for the procurement, setup and subsequent delivery of over 700 laptops to new hires across North America.
- Trained new hires on laptop functionality and software.
- Responsible for troubleshooting customer laptop issues and documenting resolutions.
- Managed the day to day IT needs of our Cary NC office which consisted of over 100 end users.
- Worked on various pandemic related projects to help create a more stable and safer work experience for other employees.
Logistics Specialist
Target
Holly Springs, North Carolina
03.2016 - 03.2020
- Created a friendly and positive customer experience while working within a diverse team.
- Responsible for logistics regarding online pickup orders.
Education
Associate of Science - Business Analytics
Wake Technical Community College
Raleigh, NC 01.2021 - 12.2024
Timeline
End User Experience Specialist
Informatica
08.2022 - Current
Associate of Science - Business Analytics
Wake Technical Community College
01.2021 - 12.2024
Desktop Systems Analyst
Informatica
03.2020 - 08.2022
Logistics Specialist
Target
03.2016 - 03.2020
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