Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connor Duncan

Columbus,OH

Summary

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Upbeat, customer-focused Sales Associate with 1.5 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Diligent College Student focused on engineering and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Merchandise Pickup Associate

Meijer
Gahanna, OH
09.2023 - Current
  • Resolved any issues related to customer orders or returns promptly and efficiently.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Enforced company policies pertaining to returns, refunds, exchanges.
  • Greeted customers to determine wants or needs.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Checked all items on the order to ensure accuracy prior to pick up.
  • Ensured that merchandise was properly packaged and labeled for customer pickup.
  • Adhered to all safety guidelines while handling merchandise during pickups.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Sorted, organized, and inventoried merchandise for pickup by customers.
  • Coordinated delivery schedules for large scale purchases or special orders.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Prepared invoices and other paperwork associated with customer transactions.
  • Computed purchases and received and processed cash or credit payment.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assisted customers with their orders at the point of pickup.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Prepared merchandise for purchase or rental.
  • Helped customers by answering questions and locating merchandise.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Verified product availability before scheduling pickups with customers.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Bagged or packaged purchases and wrapped gifts.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Provided excellent customer service when helping customers with their orders.
  • Maintained a clean work area throughout shift.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.

Bakery Clerk

Meijer
Reynoldsburg, OH
02.2023 - 07.2023
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Used bread slicers and other bakery equipment to handle high-volume operations needs.
  • Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
  • Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
  • Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
  • Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
  • Personalized cakes by writing desired words or adding other customizations.
  • Bagged or packaged purchases and wrapped gifts.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Greeted customers to determine wants or needs.
  • Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
  • Greeted customers, answered questions, and provided product knowledge.
  • Checked expiration dates on all food items to ensure freshness of products being sold.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Meat Department Associate

Meijer
Reynoldsburg, OH
07.2021 - 08.2022
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Maintained safe food handling practices to prevent germ spread.
  • Ensured that all products met local health codes before being put out for sale.
  • Trained new staff members on store policies, procedures, and job duties.
  • Scrubbed and polished counters to remove debris and food.
  • Tailored orders to address customer allergies and gluten concerns.
  • Delivered fresh or frozen product orders at correct portion size to prevent shrink.
  • Reviewed dates on product labels to take appropriate action.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Directed patrons to restrooms and other amenities within facility.
  • Performed variety of tasks to enhance customer shopping experience.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Reported out-of-stock products to appropriate personnel.
  • Checked incoming orders for accuracy and quality assurance purposes.
  • Completed daily inventory tasks such as checking temperatures, weighing, and labeling items.
  • Kept detailed track of inventories and restocked products in cold storage units.
  • Conducted routine inspections of merchandise for expiration dates or other signs of spoilage.
  • Stocked shelves with fresh meats, ensuring proper storage of products.
  • Managed customer complaints professionally and efficiently resolved any issues that arose.
  • Provided customers with accurate product information and advice on selection and preparation of meats.
  • Rotated stock in accordance with food safety regulations to ensure product freshness.
  • Maintained product knowledge to respond to customer questions and make suggestions.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

High School Diploma -

Ohio Digital Learning
Ohio
06-2023

Some College (No Degree) - Engineering (Pre-Engineering)

Ohio State University
Columbus, OH

Skills

  • Regulatory Compliance
  • Customer Service
  • Order Processing
  • Loss Prevention
  • Teamwork
  • Store Opening and Closing
  • Stocking and Receiving
  • Policy and Procedure Adherence
  • Retail Sales
  • Interpersonal and Written Communication
  • Positive and Professional
  • Flexible Schedule
  • Problem-Solving
  • Customer Assistance
  • Independent Judgement
  • Product Knowledge
  • Teamwork and Collaboration
  • Time Management

Timeline

Merchandise Pickup Associate

Meijer
09.2023 - Current

Bakery Clerk

Meijer
02.2023 - 07.2023

Meat Department Associate

Meijer
07.2021 - 08.2022

High School Diploma -

Ohio Digital Learning

Some College (No Degree) - Engineering (Pre-Engineering)

Ohio State University

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Connor Duncan