Summary
Overview
Work History
Education
Skills
Certification
Coursework
Timeline
Generic

Connor Dunster

Rockville Centre,NY

Summary

Enterprising and motivated team player eager to leverage educational background and experience in the field of healthcare. Highly adaptable and diligent worker possessing strong organization and communication skills coupled with the ability to grasp new concepts quickly. Passionate advocate for the advancement of healthcare delivery and accessibility through the implementation of innovative business and technology solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Program Associate

Fidelis Care
02.2023 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Provided ongoing case management support, addressing any concerns or changes in clients'' situations promptly.
  • Collaborated with healthcare providers to enhance the quality of care for Medicaid recipients.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Implemented time-saving strategies that resulted in increased productivity while maintaining a high level of service quality.
  • Enhanced business efficiency by identifying trends and patterns in complex datasets.

Administrative Intern

Braven Healthcare
06.2021 - 08.2021
  • Participated in a workplace culture focused on advancing accessibility and equity of healthcare services
  • Attended executive-level meetings that expanded my knowledge of the healthcare field
  • Observed focus groups and participated in follow-up debriefings
  • Experienced 360-degree interaction across the organization, interfacing with customer service, clinical operations, pharmacy, sales/marketing, and finance departments
  • Formulated surveys for managers and wrote health blogs targeted for Medicare users
  • Produced innovative ideas for the return to in-person work
  • Completed training in Diversity, LBGTQ Awareness, Healthcare Compliance, and Conflict Resolution.

Ocean Lifeguard

Town of Hempstead
06.2017 - 09.2022
  • Maintained constant surveillance of patrons in the facility
  • Acted immediately and appropriately to secure safety of patrons in the event of emergency
  • Provided emergency care as required until the arrival of emergency medical services.

Education

Bachelor of Science - Health Policy & Administration

The Pennsylvania State University
University Park, PA
05.2022

High School Diploma -

Chaminade High School
Mineola, NY
06.2018

Skills

  • Microsoft Office: Word, Excel, Power Point
  • Google: Docs, Sheets, Slides

Certification

  • Improving Cultural Competency for Behavioral Health Professionals
  • Lifeguarding/First Aid/CPR/AED Certification

Coursework

  • Introduction to Health Services Organization
  • Healthcare and Medical Needs
  • Health Care Payment
  • Health Services Policy Issues
  • Financial Decisions in Health Care Organizations
  • Consumer Choices in Health Care
  • Professional Development in Health Policy and Administration
  • Health Systems Management
  • Field Experience in Health Policy and Administration
  • Long-Term Care Management
  • Population Health and Healthcare
  • Physician Practice Management
  • Strategic Planning and Marketing for Health Services
  • Health Care Leadership

Timeline

Program Associate

Fidelis Care
02.2023 - Current

Administrative Intern

Braven Healthcare
06.2021 - 08.2021

Ocean Lifeguard

Town of Hempstead
06.2017 - 09.2022

Bachelor of Science - Health Policy & Administration

The Pennsylvania State University

High School Diploma -

Chaminade High School

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Connor Dunster