Connor Estrada
San Antonio
Summary
Knowledgeable front office professional with solid background in managing front office operations and enhancing guest satisfaction. Proven ability to streamline processes and foster welcoming environment. Demonstrated strong leadership and organizational skills, ensuring seamless daily operations and high team morale.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Quorum Hospitality
02.2024 - 02.2025
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Campaign Manager
Fresh Success Marketing Group
12.2023 - 02.2024
- Conducted thorough post-campaign analysis to identify successes, areas for improvement, and key learnings for future initiatives.
- Established effective communication channels among cross-functional teams leading to seamless collaboration during campaign development process.
- Performed staff evaluations and addressed areas for improvement.
Front Desk Agent
Presidian Hotels & Resorts
03.2023 - 12.2023
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
General Employee/Cashier
Bill Miller BBQ
05.2021 - 10.2023
- Processed customer transactions efficiently, ensuring accuracy and speed.
- Improved customer satisfaction by quickly addressing questions and concerns.
- Handled payments and provided change, maintaining a balanced cash register.
- Restocked shelves to maintain inventory and ensure product availability.
- Enhanced checkout process by maintaining a friendly and professional demeanor.
- Supported team by performing additional tasks during peak hours.
- Maintained cleanliness of work area to provide a pleasant shopping environment.
- Managed multiple tasks simultaneously, ensuring efficient operation.
- Assisted in inventory counts to support accurate stock levels.
- Educated customers on current promotions to increase awareness and sales.
- Contributed to team success by maintaining a positive attitude and work ethic.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High school diploma -
Louis D Brandeis High School
San Antonio, TX05.2021
Skills
- Efficient Food Service Operations
- Food Handling Expertise
- Hospitality Experience
- Customer Service Excellence
- Cocktail Preparation
- POS System Management
- Dining Area Support
- Customer Payment Handling
- Shuttle Transportation Experience
- Staff management
- Issue handling
- Suggestive selling
Certification
- Food Handler's Permit/License- County or city public health departments.
- TABC certified.
Timeline
Front Office Supervisor
Quorum Hospitality
02.2024 - 02.2025
Campaign Manager
Fresh Success Marketing Group
12.2023 - 02.2024
Front Desk Agent
Presidian Hotels & Resorts
03.2023 - 12.2023
General Employee/Cashier
Bill Miller BBQ
05.2021 - 10.2023
- Food Handler's Permit/License- County or city public health departments.
- TABC certified.
High school diploma -
Louis D Brandeis High School
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