Driven Service Writer skilled in customer service, communication, and process improvement. Proven ability to streamline service processes and enhance team collaboration for optimal performance.
Overview
3
3
years of professional experience
Work History
Service Writer
Advantage Acura
Hauppauge
01.2026 - Current
Assisted customers with service inquiries and vehicle maintenance needs.
Collaborated with team members to streamline service processes effectively.
Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
BDC Service Representative
Atlantic Auto Group
Saint James
10.2024 - Current
Managed customer inquiries through phone and online platforms.
Assisted customers in understanding vehicle maintenance services offered.
Coordinated service appointments and follow-ups for clients.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
BDC Service Representative
Nardy Honda Smithtown
Saint James
07.2023 - 10.2024
Coordinated service appointments and follow-ups, enhancing client satisfaction and service continuity.
Managed customer inquiries via phone and online platforms, ensuring timely responses and resolution.
Guided customers in understanding vehicle maintenance services, facilitating informed decision-making.
Utilized dealership software to track service requests and customer information.