Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Connor Falk

Farmers Branch

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approaches. Recognized as driven, dedicated and hardworking with history of streamlining operations and increasing results.

Overview

4
4
years of professional experience

Work History

Operations Manager

Givenchy
09.2024 - Current
  • Solely responsible for the completion of operational tasks including the reception and auditing of stock, ordering supplies and packaging, and transferring of product to other boutiques
  • Conducted weekly cycle counts to ensure perfect inventory accuracy which resulted in a 0 discrepancy full store inventory
  • Ensured operational excellence standards were met by coaching and communicating with the sales and management teams
  • Packaged and shipped client e-commerce orders to company standard with a peak of over 30 orders being fulfilled per day
  • Accurately identified and diagnosed product damages and collaborated with the after sales team with creating and shipping repairs
  • Communicated often with the director of retail operations and other operations supervisors to ensure all stores were operating at the same level of proficiency

Operations Supervisor

Zegna
05.2024 - 09.2024
  • Oversaw daily operational tasks including the reception of replenishment, store to store transfers, and fulfillment of online orders
  • Accurately describe damages to product and communicated with higher up operations to ensure quality control is kept to a high standard
  • Solely responsible for ordering supplies for the store including amenities for clients and packaging for sales associates
  • Effectively organized the back of house area to ensure all stock was easily accessible and presentable for the sales team
  • Quickly identify inventory discrepancies to ensure stock levels are accurate and to reduce shrink
  • Collaborated with store manager and sales team in sending consolidations and orders to clients

After Sales Service Specialist

Louis Vuitton
08.2023 - 05.2024
  • Demonstrated vast product knowledge and expertise to accurately diagnose issues and find solutions for client concerns
  • Maintained flexibility and willingness to assist with intake and consultations
  • Outreached to over 20 clients per day regarding their completed repairs and set up numerous pick up appointments or shipping requests
  • Led the client advising team to demonstrate confidence and know how in their own After Care ceremonies
  • Communicated regularly with the repair center and client service center regarding pending issues and client requests
  • Multitasked daily between shipping, receiving, consulting, diagnostics, and correspondence.

Operational Specialist

Louis Vuitton
07.2021 - 08.2023
  • Ensure daily operations tasks are completed, including the fulfillment of over 30 orders per day, complying with multiple stock rebalancing requests, stocking packaging and ordering utilities for the store
  • Cycle count and reconcile to accurately correct discrepancies
  • Point of contact for most communication and client requests sent in from the client service center
  • Accurately move and allocate stock in inventory buckets
  • Outreach to clients regarding their product repairs, orders, and sales inquiries
  • Ensure all received goods are accurate and to Louis Vuitton quality standards before being understocked or displayed on floor.

Apprentice

Hadleighs
01.2021 - 04.2021
  • Greeted and assisted and walk-in/appointment traffic in high-end fashion retail environment
  • Steamed, folded, stocked and organized received product
  • Updated and maintained store's appearance and themes
  • Personal deliveries and pick-up coordinator for Hadleigh's executive clientele
  • Involved in client outreach and appreciation programs
  • Personal Assistant to owner and store manager.

Education

High School Diploma -

Jefferson County Open Secondary
Lakewood, CO
07.2016

Skills

  • Maintenance and Repair
  • Inventory Management
  • Sales Operations
  • Correspondences
  • Consultation
  • Shipping & Receiving
  • Order Fulfillment
  • Back Office Operations
  • Teamwork

Timeline

Operations Manager

Givenchy
09.2024 - Current

Operations Supervisor

Zegna
05.2024 - 09.2024

After Sales Service Specialist

Louis Vuitton
08.2023 - 05.2024

Operational Specialist

Louis Vuitton
07.2021 - 08.2023

Apprentice

Hadleighs
01.2021 - 04.2021

High School Diploma -

Jefferson County Open Secondary

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Connor Falk