Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Connor Fitzgerald

Selma,TX

Summary

Experienced restaurant management professional with a proven track record of driving operational excellence and enhancing guest satisfaction. Skilled in team collaboration, leading staff to surpass goals, and adapting to evolving needs. Proficient in inventory management, staff training, customer service, and financial oversight. Recognized for reliability, problem-solving capabilities, and upholding high standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Raising Cane's
02.2023 - Current
  • Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
  • Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
  • Implemented cost control measures to reduce waste and minimize expenses without compromising quality
  • Attained Manager of the Quarter within the first Quarter
  • Winner of the period-long Speed of Service competition between managers
  • Maintained low levels of labor costs while simultaneously providing exemplary service
  • Provided 'In-the-Moment' coaching/feedback whenever KPI's were not met
  • Ensured compliance with all health codes, licensing regulations, and labor laws
  • Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
  • Conducted regular meetings with staff to communicate goals, provide feedback, and address issues or challenges
  • Implemented staff incentive programs to motivate employees and improve overall performance
  • Managed a team of ~90 staff members, providing training, coaching, and redirects
  • Mentored and coached junior managers, providing guidance on leadership skills and professional development opportunities
  • Investigated and resolved any operational issues or equipment malfunctions promptly to minimize downtime
  • Maintained strong relationships with key stakeholders, including suppliers, contractors, health inspectors, etc
  • Maintained employee recognition programs to boost morale and foster a positive work environment
  • Ensured compliance with all food safety regulations through regular inspections and staff training
  • Maintained strong relationships with Customers, memorizing regulars, and de-escalating any situations that may arise.

Acquisitions Manager

Action REI
04.2022 - 02.2023
  • Calling thousands of leads daily
  • Converting cold calls to sales
  • Understanding and explaining our process
  • Working with a Customer Relationship Management Dialer
  • Analyzing/Generating Comparative Market Analyses
  • Making steeply discounted offers confidently
  • Problem solving/people skills
  • Setting and achieving daily/weekly/monthly/yearly goals
  • Professional sales training
  • Managing the Acquisitions Team
  • Working with overseas employees (primarily Vietnam)
  • Creating/managing the team’s schedule
  • Conducted market research to identify new acquisition targets aligned with company goals and objectives.
  • Identified opportunities to reduce lead times and improve inventory management.
  • Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.

Shift Leader

Smoothie King
09.2021 - 04.2022
  • Making Smoothies
  • Taking orders
  • Cleaning
  • Prepping
  • Stocking
  • Taking trash out
  • “Upselling” enhancers (tracked monthly)

Shift Manager

Jamba Juice
07.2020 - 09.2021
  • Training
  • Serving all guests with a smile
  • Logging temperatures every few hours
  • Counting inventory
  • Putting away truck orders
  • Taking out the trash
  • Cleaning and stocking
  • Prepping and blending
  • Upselling “boosts”

Assistant Manager

Dillas Quesadillas
12.2019 - 07.2020
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Server/ Server Trainer

Alamo Drafthouse Cinema
10.2018 - 10.2019
  • Handled a high volume of customers regularly
  • Welcomed guests as they arrived
  • Took orders
  • Served food
  • Checked on guests frequently
  • Bussed tables
  • Set up payments by POS
  • Kept the restaurant clean and sanitary

Server/Busser

Chuy's
02.2018 - 08.2018
  • Cleaning the restaurant
  • Cooking fresh tortilla chips
  • Dealing with a high volume of customers
  • Friendly, fast service
  • Taking out the trash
  • Maintaining a clean kitchen area
  • Taking orders
  • Delivering food
  • Ensuring each customer is satisfied

Manager

Elote
05.2016 - 02.2018
  • Oversaw around 30 employees
  • Handled day-to-day operations
  • Responsible for customer relations
  • Handled drawer cash outs
  • Created schedule
  • Handled opening and closing of restaurant
  • Kept office clean

Education

High School Diploma -

Timber Creek High School
Keller, TX
05.2018

Skills

  • Extensive restaurant experience
  • Food safety training and implementation
  • Experienced in cash reconciliation
  • Labor expense evaluation
  • Proven ability to work in teams
  • Effective time management
  • Nine years in customer service
  • Proficient in conflict mediation
  • Experienced public speaker
  • Inventory control and record keeping
  • Staff management
  • Customer-oriented

Accomplishments

    Winner of the managerial 'Speed of Service' competition 2024

    Manager of the Quarter 2023

    Manager at a Certified Training Restaurant

    Certified Travel Training Manager

    Sent to Detroit, MI by Cane's as a New Restaurant Opener

Certification

  • ServSafe: Food Protection Manager Certification
  • October 2023 to October 2028

Timeline

Restaurant Manager

Raising Cane's
02.2023 - Current

Acquisitions Manager

Action REI
04.2022 - 02.2023

Shift Leader

Smoothie King
09.2021 - 04.2022

Shift Manager

Jamba Juice
07.2020 - 09.2021

Assistant Manager

Dillas Quesadillas
12.2019 - 07.2020

Server/ Server Trainer

Alamo Drafthouse Cinema
10.2018 - 10.2019

Server/Busser

Chuy's
02.2018 - 08.2018

Manager

Elote
05.2016 - 02.2018

High School Diploma -

Timber Creek High School

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