Air Force Veteran with an active Secret Security Clearance and over 10 years of distinguished experience in operations management, team leadership, marketing strategy, and strategic planning. A hardworking and passionate job seeker with strong organizational skills. Eager to secure an entry-level marketing position and contribute to the team's success by leveraging expertise in marketing, digital marketing, sales, safety management, occupational safety, and logistics operations. Proficient in field and classroom training, program analysis, and risk mitigation. Renowned for surpassing customer expectations, cultivating strong relationships, and driving operational excellence through value-added programs and policies. Highly driven and motivated individual with effective communication skills. Consistently adopts a results-oriented approach to achieving organizational objectives.
Hi, I’m
Connor Ford
Wheeling,WV
Summary
Overview
11
years of professional experience
1
Certification
Work History
KALKREUTH ROOFING & SHEET METAL
MARKETING INTERN
2024.05 - 2024.08 (3 months)
Job overview
- Executed digital marketing campaigns including email newsletters, social media posts, and PPC advertising, resulting in 30% increase in website traffic and 20% growth in social media engagement within month-and-a-half period.
- Assisted in creating written, video, and image content for marketing channels.
- Drove business growth by cultivating strong relationships with employees, customers, and vendors, leading to enhanced collaboration, increased customer loyalty, and improved vendor partnerships.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
ENTERPRISE MOBILITY
MANAGEMENT TRAINEE INTERN
2023.05 - 2024.05 (1 year)
Job overview
- Delivered exceptional customer service, resolving inquiries and issues promptly to maintain high satisfaction scores, consistently achieving rating of over 95% on customer feedback surveys.
- Contributed to sales growth by supporting marketing campaigns, lead generation activities, and client presentations.
- Streamlined team communication for increased efficiency through regular updates and meetings.
- Implemented strategic sales initiatives, upselling rental options and services, resulting in 20% increase in average transaction value and surpassing monthly revenue targets by 10% on average.
GENERAL NUTRITION CENTER (GNC)
STORE ASSOCIATE
2022.11 - 2023.05 (6 months)
Job overview
- Spearheaded daily operations for a corporate retail location at Meadowbrook Mall, optimizing opening procedures, streamlining operational tasks, and enhancing closing routines, resulting in improved efficiency and increased customer satisfaction.
- Provided fitness and supplemental advice to approximately 80+ customers per shift, teaching the benefits of supplement use, and creating relationships with every customer.
- Proactively pursued professional development by acquiring proficiency in various technical job functions, including comprehensive management training, honing organizational skills, and contributing to the training and development of team members for optimized operational efficiency.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
CLOUD PEST MANAGEMENT
SERVICE TECHNICIAN MANAGER
2021.07 - 2022.06 (11 months)
Job overview
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Managed inventory of tools, parts, and equipment to minimize delays in service delivery.
- Collaborated with sales teams to identify additional revenue opportunities during service appointments or consultations.
- Ensured high-quality workmanship by monitoring job progress and conducting final inspections before returning equipment to customers.
- Developed and implemented standard operating procedures to ensure consistent service quality across all technicians and projects.
UNITED STATES AIR FORCE
SECURITY FORCES MEMBER
2014.01 - 2020.01 (6 years)
Job overview
- Provided public safety by maintaining order, responding to emergencies, protecting people and federal property, enforcing motor vehicle and criminal laws, and promoting good community relations.
- Conducted patrols of specific areas on foot, or motorized conveyance, responding promptly to calls for assistance; investigated traffic accidents and other accidents to determine causes and to determine if a crime had been committed.
- Identified and reported suspicious activity to prevent security incidents.
- Remained calm and alert, especially during emergencies to maintain order and confidence in authority.
Education
FAIRMONT STATE UNIVERSITY Fairmont, WV
Bachelor of Science (B.S.) - Business Administration, Marketing
05.2024
University Overview
Honors: Dean’s List | 2022 / 2023 / 2024, President’s List | 2022 / 2023
Skills
- Marketing
- Leadership
- Customer Service
- Management
- Microsoft Office
- Sales
- Marketing Promotions
- Social Media Marketing
- Social Media
- Content Creation
- Event Planning
- Social Media Management
- Digital Marketing
Certification
- Non-Commissioned Officer – Leadership, AIRMAN LEADERSHIP SCHOOL, Valdosta, GA, 08/2019
- Online Personal Training Certification – Coaching, THE NEXT LEVEL COACHING ACADEMY, White Hall, WV, 02/2023
- Supplements/Vitamins Sales Professionalism, GNC UNIVERSITY, Bridgeport, WV, 11/2023
Awards
Awards
- HONORABLE DISCHARGE - COMPLETING SERVICE CONTRACT | 2020
- MILITARY TOP 3 AWARD | 2018
Timeline
MARKETING INTERN
KALKREUTH ROOFING & SHEET METAL
2024.05 - 2024.08 (3 months)
MANAGEMENT TRAINEE INTERN
ENTERPRISE MOBILITY
2023.05 - 2024.05 (1 year)
STORE ASSOCIATE
GENERAL NUTRITION CENTER (GNC)
2022.11 - 2023.05 (6 months)
SERVICE TECHNICIAN MANAGER
CLOUD PEST MANAGEMENT
2021.07 - 2022.06 (11 months)
SECURITY FORCES MEMBER
UNITED STATES AIR FORCE
2014.01 - 2020.01 (6 years)
FAIRMONT STATE UNIVERSITY
Bachelor of Science (B.S.) - Business Administration, Marketing
- Non-Commissioned Officer – Leadership, AIRMAN LEADERSHIP SCHOOL, Valdosta, GA, 08/2019
- Online Personal Training Certification – Coaching, THE NEXT LEVEL COACHING ACADEMY, White Hall, WV, 02/2023
- Supplements/Vitamins Sales Professionalism, GNC UNIVERSITY, Bridgeport, WV, 11/2023
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