Connor French
Nashville,TN
Summary
2 X Attitude Award Achievement - This award recognizes Home Office members who consistently go above and beyond, making a significant positive impact on the business.
District Store Manager Of The Year - This award is earned by beating last years sales, standards of performance, and payroll between 17 stores within a district.
2 X 100k Increase Award - This award is earned by beating sales from the previous year by over $100,000.
Overview
6
6
years of professional experience
Work History
Operations Coordinator
Journeys
02.2023 - Current
- Coordinated daily operations to ensure efficient workflow and timely task completion.
- Assisted in inventory management, tracking stock levels and facilitating reorders.
- Supported team in executing marketing initiatives and promotional events effectively.
- Organized training sessions for staff, enhancing product knowledge and customer service skills.
- Streamlined communication between departments to improve collaboration and operational efficiency.
- Developed process documentation to ensure consistency in operational procedures across teams.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Streamlined operations by implementing efficient processes and procedures.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Store Manager
Journeys
05.2020 - 01.2023
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Implemented visual merchandising strategies, improving product presentation and customer engagement.
- Analyzed sales reports to identify trends, informing inventory management decisions.
- Developed staff scheduling to optimize labor efficiency while maintaining service standards.
- Resolved customer complaints effectively, fostering positive shopping experiences and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
High School Diploma -
Van Buren High School
Van Buren, AR05.2019
Skills
Strong organizational and time management skills, excellent written and verbal communication skills proficiency with Microsoft 365 tools, including Outlook teams Excel SharePoint, ability to handle sensitive information with disc question,
Timeline
Operations Coordinator
Journeys
02.2023 - Current
Store Manager
Journeys
05.2020 - 01.2023
High School Diploma -
Van Buren High School