Connor Gonzalez
Tempe,AZ
Overview
3
3
years of professional experience
Work History
Customer Success Partners
Lennox International
12.2023 - Current
- Facilitate seamless dealer onboarding processes across 6 districts in North Central Region by adeptly understanding Lennox offerings and implementing resources to strengthen dealer relationships.
- Foster cross-functional collaboration across corporate departments (CAP, Lennox Pros, Warranty, Etc.) to secure essential resources for successful onboarding of new dealers
- Improved team efficiency and client satisfaction by collaborating in shaping content and refining processes for Lennox's present and future Customer Success Team.
Graduate Sales Academy Associate
Lennox International
08.2023 - 12.2023
- Served as primary point of contact for dealers in 9-million-dollar open territory.
- Accompanied Territory Managers to dealer meetings/trainings, managing consignment inventory, and in new business acquisition.
- Ensured significant professional progress by participating in monthly corporate trainings across diverse departments and gave detailed presentations to directors and executives.
- Supported District Manager with projects throughout GSA.
- Developed comprehensive understanding of retail operations by engaging in hands-on experience shadowing diverse Store Managers across district while contributing to daily CSA tasks.
Rental Manager
W&W Rentals
04.2022 - 05.2023
- Built positive customer relations by handling customer inquiries, complaints, and needs
- Ensured optimal performance by conducting maintenance and upholstery upkeep for boats and Personal Watercraft
- Delivered seamless rental experiences by managing end-to-end rental operations, providing equipment training, overseeing check-in/out procedures, preparing rental agreements, and facilitating payments.
Vice President
Alpha Tau Omega Fraternity
01.2022 - 12.2022
- Facilitated informed decision-making by producing comprehensive reports on finances, administrative processes, and housing while serving as chapter representative in meetings and conferences with Texas Tech University and Interfraternity Council.
- Strengthened chapter's ties with organization by serving as representative for Texas Tech Chapter of ATO in conferences with National headquarters in Chicago.
- Cultivated positive chapter environment by overseeing internal affairs, conducting judicial board hearings, leading executive board meetings, and ensuring effective governance for 140-member chapter.
Historian
Alpha Tau Omega Fraternity
01.2021 - 12.2021
- Provided vital insights for strategic planning and organizational transparency by crafting 150-page comprehensive report on chapter activities, finances, and philanthropy for national headquarters.
- Fostered unity and engagement within chapter by coordinating and managing chapter events, including composite pictures, brotherhood, and community events.
Intern
Empire Associates
06.2021 - 08.2021
- Gained practical experience in analyzing potential land sites for commercial development as intern with North Carolina-based commercial real estate development firm.
- Enhanced project communication by collaborating in successful preparation of presentations addressing feasibility, parking, traffic impact, and design considerations.
- Facilitated effective teamwork by engaging with site planners, architects, and engineers to understand specialties and roles in project development
- Streamlined project planning by collaborating with team leaders to assess demographics and community needs for potential development.
Education
Bachelor of Business Administration in Marketing -
Rawls College of Business, Texas Tech University
Lubbock, TX01.2023
Skills
- SAP
- SalesForce
- LennoxPros
- Microsoft Excel
- Word
- Outlook
- PowerPoint
Core Expertise
- Sales Strategy
- Market Analysis
- Customer Relationship Management
- Strategic Planning
- Budget Management
- Digital Marketing Knowledge
- Business Development
- Goal Setting & Achievement
- Project Management
- Customer Needs Assessment
- Operational Efficiency
- Cross-functional Collaboration
- Team Building & Leadership
Leadership Experience
- Alpha Tau Omega Fraternity, Lubbock, TX, 01/2021, 12/2022, Vice President, Facilitated informed decision-making by producing comprehensive reports on finances, administrative processes, and housing while serving as chapter representative in meetings and conferences with Texas Tech University and Interfraternity Council. Strengthened chapter's ties with organization by serving as the representative for the Texas Tech Chapter of ATO in conferences with National headquarters in Chicago. Cultivated positive chapter environment by overseeing internal affairs, conducting judicial board hearings, leading executive board meetings, and ensuring effective governance for a 140-member chapter.
- Alpha Tau Omega Fraternity, Lubbock, TX, 01/2021, 12/2021, Historian, Provided vital insights for strategic planning and organizational transparency by crafting comprehensive reports on chapter activities, finances, and philanthropy for national headquarters. Fostered unity and engagement within chapter by coordinating and managing chapter events, including composite pictures, brotherhood, and community events.
Timeline
Customer Success Partners
Lennox International
12.2023 - Current
Graduate Sales Academy Associate
Lennox International
08.2023 - 12.2023
Rental Manager
W&W Rentals
04.2022 - 05.2023
Vice President
Alpha Tau Omega Fraternity
01.2022 - 12.2022
Intern
Empire Associates
06.2021 - 08.2021
Historian
Alpha Tau Omega Fraternity
01.2021 - 12.2021
Bachelor of Business Administration in Marketing -
Rawls College of Business, Texas Tech University
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