Summary
Overview
Work History
Education
Skills
Timeline
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Connor Gryczewski

Columbus,OH

Summary

Dynamic leader with a proven track record at TopGolf, adept in employee coaching and customer service excellence. Excelled in reducing wait times and enhancing guest satisfaction through effective communication and organizational skills. Skilled in responsible alcohol service and POS system operation, consistently ensuring compliance with cleanliness standards and safety regulations.

Overview

8
8
years of professional experience

Work History

Bartender Shift Manager

TopGolf
09.2021 - Current
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Amusement Ride Operator

Cedar Fair
05.2021 - 08.2021
  • Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
  • Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
  • Collaborated with team members to ensure smooth transitions between shifts, maintaining consistent ride operations throughout the day.
  • Handled emergency situations calmly, following established protocols to ensure guest safety at all times.
  • Maintained a clean and organized work area, contributing to a positive atmosphere for both guests and coworkers.
  • Assisted in the training of new ride operators, sharing knowledge on proper ride operation and safety procedures.
  • Demonstrated adaptability by cross-training on multiple attractions, increasing flexibility within the team during peak seasons or staff shortages.
  • Monitored passengers and ride operations and enforced safety regulations.

Car Porter

Vin Devers Dodge Audi Mercedes
05.2016 - 05.2021
  • Picked up vehicles from and delivered vehicles to customers as directed by management.
  • Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Actively supported team members in various tasks when required, creating a collaborative atmosphere within the workplace.
  • Improved dealership appearance by maintaining clean and organized car displays.
  • Completed comprehensive walk-around inspections before releasing vehicles back to clients, ensuring quality control standards were met.
  • Increased efficiency of service department by shuttling vehicles between service bays and parking lots.

Education

Bachelor of Science - Biology

Ohio State University
Columbus, OH
05.2025

High School Diploma -

Perrysburg High School
Perrysburg, OH
05.2018

Skills

  • Cleanliness standards
  • Upselling strategies
  • POS System Operation
  • Employee Coaching
  • Customer Service
  • Organizational ability
  • Outgoing Personality
  • Engaging personality
  • New Hire Training
  • Liquor, beer, and wine knowledge
  • Responsible Alcohol Service
  • Clear and effective communication

Timeline

Bartender Shift Manager

TopGolf
09.2021 - Current

Amusement Ride Operator

Cedar Fair
05.2021 - 08.2021

Car Porter

Vin Devers Dodge Audi Mercedes
05.2016 - 05.2021

Bachelor of Science - Biology

Ohio State University

High School Diploma -

Perrysburg High School

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Connor Gryczewski