Connor Gwin
Bentonville,AR
Summary
Friendly customer service oriented worker with 4 years of experience. Specialize with group leadership, customer deescalation, and upholding safety regulations. Excels in communication, professionalism, empathy, and facilitating positive interactions.
Overview
4
4
years of professional experience
Work History
After School Care Assistant
Mobius
Bentonville, AR
04.2024 - Current
- Assisted in implementing positive behavior management strategies for students who exhibited disruptive behaviors.
- Accompanied special needs students on field trips, ensuring their safety at all times.
- Worked closely with school administrators on creating an inclusive environment that accommodates all types of learners.
- Assisted children in development of social, communication and problem-solving skills.
Retail Keyholder
Cheap Thrills
Fayetteville, AR
02.2022 - 10.2023
- Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Utilized problem solving skills to resolve customer disputes or complaints quickly and efficiently.
Lifeguard
City of Bentonville
Bentonville, AR
01.2021 - 11.2021
- Enforced all safety regulations and posted rules for patrons.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Responded quickly to medical emergencies in the pool area.
- Performed emergency rescues when necessary.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
Stage Technician
Ozark Production Services
Bentonville, AR
09.2020 - 02.2021
- Maintain and troubleshoot technical equipment to ensure optimal performance during productions.
- Collaborate with production staff to create a safe working environment on stage.
- Set up and operate equipment for events such as lights, sound systems, microphones, and special effects.
Sales Manager
As-Is Auto Mart
Rogers, AR
03.2020 - 01.2021
- Established relationships with key clients, while maintaining existing customer base.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- De-escalated dangerous situations with customers.
- Utilized customer service skills to assist in the sale of items for staff.
Education
Some College (No Degree) - Interior Architecture
NWACC
Rogers, ARSkills
- Special needs experience
- Child Supervision
- Equipment Oversight
- Policy Management
- Emergency Response
- Safety oversight
- First Aid
- Customer Service Management
- Daily Reporting
- Safety enforcement
- Complaint resolution
References
References available upon request.
Timeline
After School Care Assistant
Mobius
04.2024 - Current
Retail Keyholder
Cheap Thrills
02.2022 - 10.2023
Lifeguard
City of Bentonville
01.2021 - 11.2021
Stage Technician
Ozark Production Services
09.2020 - 02.2021
Sales Manager
As-Is Auto Mart
03.2020 - 01.2021
Some College (No Degree) - Interior Architecture
NWACC
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