Connor Highland
Norfolk,VA
Summary
Results-driven Product Specialist and F&I Manager at Checkered Flag Auto Group, with over four years of experience and success. Expertise in customer experience management and client relationship management. Proven ability to generate leads, overcome objections, and solve problems, ensuring a seamless and efficient car-buying process. Collaborates well with teammates to ensure a great client experience, and an efficient workplace environment.
Overview
5
5
years of professional experience
Work History
Product Specialist/F&I Manager
Checkered Flag Auto Group
Virginia Beach, Virginia
06.2021 - Current
- Manage my client base by securing new leads from inbound phone calls and internet inquiries, then conducting follow-up phone calls, emails, and text messages.
- Provide a great customer experience by effectively answering questions, establishing rapport, and trust with clients, and managing an efficient and timely car-buying experience.
- Analyze client preferences, and present ideal vehicle options that meet financial criteria.
- Overcome objections by proposing rational solutions that satisfy the needs of both clients and the company.
- Collaborate with coworkers on shared clients.
- Assist clients in creating a credit application and finding a vehicle that fits within their credit parameters.
- Evaluate available loan options with clients to identify the best solutions that align with their needs.
- Review backend F&I products with clients, and go over options that would protect their investment long-term.
- Successfully title and register the client's new vehicle with the Virginia DMV.
- Evaluate the client's trade-in vehicles, and apply a proper value that fits within Virginia's market conditions.
- Provide a smooth and timely product delivery experience by explaining the vehicle's features thoroughly to the client.
- Participate in weekly, company-wide training sessions to develop my skill set.
- Represent Checkered Flag and the Manufacturer at company-sponsored events.
- Travel out of state to attend manufacturer-held trainings.
- Help make the clients' experience easy by delivering paperwork to their home, or handling out-of-state transactions over the phone.
Skills
- Credit application processing
- Financial product evaluation
- Customer experience management
- Lead generation
- Client relationship management
- Overcoming objections
- Client finance management
- Time management
- Building rapport with clients
- Problem solving
- Teamwork capabilities
- Collaboration skills
Education
High School Diploma -
06-2019
- Graduated with Honors
- Completed the International Baccalaureate Program.
Associate of Arts - Business Administration And Management
05-2021
Certification
- CSP - Certified Sales Professional
- Sales License - June 2021-Current
References
References available upon request.