Connor Hines
Powell,OH
Overview
3
3
years of professional experience
Work History
Account Manager
Kashmiry & Associates American Family Insurance
01.2024 - 04.2024
- Possesses Ohio Property, Casualty, and Accident & Health License
- Assisted in documenting rates, and managed communication to clients' regarding home and auto policy renewals
- Completed cancel letter calls, and roof removal coverage emails, communicated with clients on past due statements collecting payments
- Assisted clients in updating discount information for discounts like a good student discount, Costco discounts, drive my way, and Miles my way.
Care Coordinator
Quantum Health
11.2020 - 01.2023
- 100% Quality rating from Customers and Quality Team
- Have become an expert at operations and customer service for Client Delta Airlines medical plan
- Regularly assist Pod Manager, Assistant Pod Manager, and Client Engagement Group with client-requested outreach and communicate updates on complex member issues, while consistently handling Care and Coordinating expectation of 30-40 calls per day
- Experienced with resolving pharmacy issues, incentive management issues, claim issues, non-claim issues, and eligibility issues.
Education
MHA -
Franklin University
Bachelor of Arts - Political Science
John Carroll University
05.2016
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
Timeline
Account Manager
Kashmiry & Associates American Family Insurance
01.2024 - 04.2024
Care Coordinator
Quantum Health
11.2020 - 01.2023
MHA -
Franklin University
Bachelor of Arts - Political Science
John Carroll University
Similar Profiles
Sammy ForbusSammy Forbus
Insurance Agent at All American Insurance associatesInsurance Agent at All American Insurance associates
Nicole SiekertNicole Siekert
Property, Casualty & Life Sales Specialist at Aylsworth & Associates - American Family Ins.Property, Casualty & Life Sales Specialist at Aylsworth & Associates - American Family Ins.
Kiana SalomonKiana Salomon
Customer Solutions Specialist at American Family InsuranceCustomer Solutions Specialist at American Family Insurance
Wendy BowmanWendy Bowman
Vice President of Purchasing at Surge StaffingVice President of Purchasing at Surge Staffing
Carlos A. MartesCarlos A. Martes
Warehouse Worker at Carr SupplyWarehouse Worker at Carr Supply