Connor Hughes
Charlotte,NC
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
02.2021 - Current
- Developed and sustained P&L knowledge within leadership team in store to support high controllable contribution results, seeing 45% or greater from second month open.
- Maintained proper product levels and inventory controls for merchandise and organized back room to facilitate effective ordering and stock rotation.
- Trained and mentored staff, fostering a collaborative team environment.
- Developed staff schedules to optimize labor costs while meeting customer demand.
- Enhanced customer experience through effective conflict resolution and personalized service.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed community relationships and coordinated volunteer recruitment efforts across my district to enhance community engagement and support initiatives.
Shift Supervisor
Starbucks
06.2019 - 02.2021
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Monitored product quality and freshness, ensuring compliance with health and safety standards.
- Managed promotional campaigns and seasonal offerings to boost sales and customer engagement.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Conducted regular inventory audits to maintain optimal stock levels and reduce waste.
Barista
Starbucks
01.2018 - 06.2019
- Prepared and served a variety of beverages according to established recipes and customer preferences.
- Collaborated with team members to optimize workflow and improve overall service efficiency during peak hours.
- Trained new baristas on beverage preparation techniques, customer service standards, and equipment usage.
- Responded to customer inquiries and resolved issues promptly, fostering a positive experience for all patrons.
Skills
- Workforce Training and Hiring
- Strategic Planning
- Goal Setting and Performance Metrics
- Customer Service
- Outstanding Communication Skills
- Team Leadership and Coaching
- Multitasking and Prioritization
Certification
- Selected to join a team of managers to support new store openings in my area.
- Won highest scores in customer connection and store operations in my area in FY23.
- Awarded Community Champion in my area in FY24.
Timeline
Store Manager
Starbucks
02.2021 - Current
Shift Supervisor
Starbucks
06.2019 - 02.2021
Barista
Starbucks
01.2018 - 06.2019