Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Connor James

Houston,Texas

Summary

Dynamic bar manager with extensive experience at Kirby Ice House, excelling in team leadership and event coordination. Successfully hired and trained over 300 staff members, enhancing service quality and customer loyalty. Proficient in inventory management and POS systems, driving operational efficiency and ensuring a vibrant atmosphere for patrons.

Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bar Manager

Kirby Ice House
10.2019 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Hired & trained over 300 people across every location since 2016.
  • Managed Liquor/Beer/Wine Department for 4 years, updated over 100 liquors and managed draft walls of 55 plus beers.
  • Scheduling coordinator for 5 years, doing schedule for both front and back of the house and over 70 employees per location.
  • Party & Event Coordinator for 3 years, coordinated reservations from 25 to 1,000 people, hosted and oversaw over 100 parties per month.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers. I improvised and improved upon the Kirby Ice House Espresso Martini.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.

Bartender

Kirby Ice House
04.2018 - 10.2020
  • Served high customer volumes during special events, nights, and weekends where operations did more than 40k a night every weekend.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Barback

Kirby Ice House
04.2016 - 01.2018
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and alcohol during high volume hours.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.

Barback

Little Woodrows
06.2014 - 01.2017
  • Restocked ice, condiments, and alcohol.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Replaced empty kegs and soda syrups.
  • Assisted in setting up and breaking down bar area for special events.
  • Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.

Education

No Degree - Hospitality Management

Houston Community College
Central Campus

High School Diploma -

Argyle High School
Argyle, TX
05.2013

Skills

  • Team leadership
  • POS system proficiency
  • Problem-solving
  • Training and mentoring
  • Responsible alcohol service
  • Bar management
  • Staff scheduling
  • Inventory management
  • Conflict resolution
  • Guest interaction

Certification

  • TABC License
  • Food Handlers License

Languages

Spanish
Limited Working

Timeline

Bar Manager

Kirby Ice House
10.2019 - Current

Bartender

Kirby Ice House
04.2018 - 10.2020

Barback

Kirby Ice House
04.2016 - 01.2018

Barback

Little Woodrows
06.2014 - 01.2017

High School Diploma -

Argyle High School

No Degree - Hospitality Management

Houston Community College

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Connor James