Connor Joseph
Columbus,OH
Summary
Resourceful hospitality professional with hands-on experience in high-volume fine dining and luxury service. Maintains composure during peak hours, trains staff, and fosters a positive team culture. Committed to leadership, employee development, and efficient operations aligned with health and safety standards.
Overview
3
3
years of professional experience
Work History
Rhor Café Supervisor
The Ohio State University - The Blackwell Inn
Columbus, OH
08.2025 - Current
- Crafted high-quality espresso and specialty drinks with consistency, ensuring adherence to café and brand standards for optimal customer satisfaction.
- Delivered friendly, knowledgeable customer service in a fast-paced environment, building rapport with regular guests and first-time visitors alike.
- Oversaw daily café operations, coordinating barista workflow during high-volume campus rushes and executing closing procedures to maintain service quality.
- Trained and mentored new employees in drink preparation and customer service standards, fostering confidence and consistency on the floor.
Game Day Bartender (Seasonal)
The Ohio State University - The Blackwell Inn
Columbus, OH
08.2025 - 12.2025
- Bartended high-volume game day bars during Ohio State home football weekends, handling rapid drink production, cash, and POS transactions, and crowd flow in a high-energy event environment.
- Maintained efficient service and composure during peak rushes, contributing to a positive guest experience during large-scale campus and hotel events.
Banquet Server
The Ohio State University - The Blackwell Inn & Pfahl Hall
Columbus, OH
03.2025 - 08.2025
- Delivered professional and attentive service during weddings, conferences, and VIP events, often serving groups of 100+ guests.
- Collaborated with culinary and event teams to maintain service timelines, resolve issues discreetly, and exceed guest expectations.
- Adapted quickly to changing service needs and guest requests in fast-paced environments, consistently maintaining a calm, solutions-oriented approach.
- Uphold high standards of cleanliness, safety, and presentation in accordance with health department regulations and property guidelines.
Houseman
The Ohio State University - The Blackwell Inn
Columbus, OH
03.2025 - 08.2025
- Supported event setup and teardown for conferences, weddings, and banquets, following detailed client specifications.
- Maintained a polished, welcoming atmosphere aligned with The Blackwell's hospitality standards.
- Collaborated with staff to ensure smooth transitions between events and food service periods.
Valet Attendant
Scioto Country Club
Columbus, OH
09.2022 - 03.2025
- Delivered high-touch, professional service to guests and members, often serving as the first and last point of contact.
- Maintained composure and a welcoming demeanor during peak hours and high-profile events, ensuring smooth operations under pressure.
- Supported back-of-house operations, by being versatile including coordinating food delivery and logistics for large private functions.
- Fostered strong guest and team relationships through consistent, personable service, contributing to a positive and cohesive work environment.
E-commerce Mentor
E-commerce Family
07.2023 - 02.2024
- Provided one-on-one coaching to 100+ students, creating a positive learning environment that empowered individuals to build and grow online stores via Shopify and TikTok Shop.
- Trained mentees in core business operations such as product sourcing, branding, customer service, and order fulfillment.
- Translated complex digital commerce strategies into clear, step-by-step instructions, reflecting strong communication and leadership skills crucial for training and supervising staff.
- Synthesized complex e-commerce strategies into clear, actionable training.
- Remote
Server
Villa Nova Ristorante
Columbus, OH
01.2023 - 06.2023
- Delivered exceptional guest service by maintaining a calm and professional demeanor during peak dining hours, ensuring smooth and efficient service.
- Built strong rapport with guests and team members, contributing to a positive, team-oriented environment aligned with hospitality standards.
- Assisted in training new servers on menu knowledge and customer service expectations which helped to onboard new team members effectively.
- Maintained in-depth knowledge of menu items, daily specials, and wine pairings to offer personalized recommendations.
- Handled customer complaints professionally and efficiently, resolving issues to ensure repeat business.
- Adhered to food safety, sanitation, and cleanliness protocols in accordance.
Education
Associate of Arts -
The Ohio State University
Columbus, OH05.2025
High School Diploma -
Dublin Jerome High School
Plain City05.2020
Skills
- Team leadership
- Food and beverage safety guidelines
- Customer experience and guest relations
- Bartending and drink preparation
Volunteer Experience
Keep Columbus Beautiful - Adopt-an-Area Clean Up, Columbus, OH, 04/01/22, 06/01/22, Participated in local clean-up efforts to preserve the Olentangy River environment and support wildlife.
Timeline
Rhor Café Supervisor
The Ohio State University - The Blackwell Inn
08.2025 - Current
Game Day Bartender (Seasonal)
The Ohio State University - The Blackwell Inn
08.2025 - 12.2025
Banquet Server
The Ohio State University - The Blackwell Inn & Pfahl Hall
03.2025 - 08.2025
Houseman
The Ohio State University - The Blackwell Inn
03.2025 - 08.2025
E-commerce Mentor
E-commerce Family
07.2023 - 02.2024
Server
Villa Nova Ristorante
01.2023 - 06.2023
Valet Attendant
Scioto Country Club
09.2022 - 03.2025
Associate of Arts -
The Ohio State University
High School Diploma -
Dublin Jerome High School