CONNOR KELLOGG

• Managed residential construction warranty service requests.
• Developed and implemented appropriate and cost effective solutions to warranty service issues.
• Scheduled and performed customer issue tracking for closed communities and one year after warranty.
• Provided appropriate and complete documentation on all service-related paperwork.

• Responsible for managing and overseeing construction of homes in assigned community(s) to ensure cost, schedule and quality standards are met

•Managed all construction activities for assigned homes, supervises trade partner's work, maintains overall community job sites for safety

• Reviewed and requested modifications to construction drawings when construction conflicts arise

• Negotiated, created, and authorized field purchase orders for materials and labor resources as needed

• Evaluated work of trade partner to ensure work complies with local, state and federal building code requirements and company standards of workmanship

• Supervised contractor activity in building, coordinated access, and reported any concerns to office

• Troubleshooted any problems with property or issues raised by residents such as electrical, A/C, or plumbing of buildings

• Kept good communication with residents and maintain good customer service

• Coached 10 to 40 associates in accordance with established procedures and schedules

• Analyzed wrong product placement/picking and correcting immediately on site

• Maintained team member production and accuracy records, labor hours and carryover reports

• Attended to all equipment malfunctions immediately to continue production

• Communicated with assigned team members as well as management to assure all problems are issued counter measures

• Supervised thirteen associates working on fast

paced assembly line

• Led pre-shift meeting with associates to discuss quality problems and counter-measures

• Completed monthly budget tor all cost, quality, safety and delivery items for area

• Daily use of Microsoft Office Suite

• Coached and counseled associates to correct quality and morale issues