- Gym Workouts
- Auto Repair/Restoration
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I like working with my hands and fixing things
Connor Kelly
North Royalton
Summary
Result-oriented and adaptable with strong problem-solving mindset. Possesses foundational knowledge of network infrastructure and server maintenance, with hands-on skills in hardware installation and troubleshooting. Committed to ensuring optimal data center performance and reliability through precision and diligence.
Overview
3
3
years of professional experience
Work History
Systems Engineer
Tech Mahindra
12.2024 - Current
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
- Assisted with the planning and execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.
Data Center Technician
CBTS
08.2023 - 12.2024
- Maintained accurate inventory records for all data center equipment, facilitating efficient resource allocation and procurement decisions.
- Facilitated cross-departmental collaboration to address complex technical challenges, enhancing overall service quality.
- Coordinated with vendors to ensure timely delivery and installation of data center equipment, avoiding project delays.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Dressed and labeled cables for easy identification and traceability.
- Reduced incident response times, coordinating effectively with IT support teams during critical outages.
IS Support Specialist
Hyland Software
08.2022 - 04.2023
- Resolved technical issues for users, enhancing overall system performance and satisfaction.
- Facilitated user onboarding sessions, ensuring effective understanding of software features and capabilities.
- Maintained and updated knowledge base articles, providing accurate resources for user self-service.
- Managed support tickets through a ticketing system, prioritizing urgent requests for timely resolution.
- Documented user interactions and technical solutions to streamline future support processes.
- Identified recurring technical issues and proposed solutions to enhance product reliability and user experience.
Education
High School Diploma -
Twinsburg High School
Twinsburg05-2012
Skills
- Data center operations
- Network troubleshooting
- Computer hardware troubleshooting
- Network support
- Hardware diagnostics
- Maintenance and repairs
Interests
Timeline
Systems Engineer
Tech Mahindra
12.2024 - Current
Data Center Technician
CBTS
08.2023 - 12.2024
IS Support Specialist
Hyland Software
08.2022 - 04.2023
High School Diploma -
Twinsburg High School