Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Connor Kelly

Connor Kelly

North Royalton

Summary

Result-oriented and adaptable with strong problem-solving mindset. Possesses foundational knowledge of network infrastructure and server maintenance, with hands-on skills in hardware installation and troubleshooting. Committed to ensuring optimal data center performance and reliability through precision and diligence.

Overview

3
3
years of professional experience

Work History

Systems Engineer

Tech Mahindra
12.2024 - Current
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Installed and managed structured cabling infrastructure.
  • Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
  • Accepted tasks and documented status using ticketing system, time reports and email.
  • Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
  • Assisted with the planning and execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.

Data Center Technician

CBTS
08.2023 - 12.2024
  • Maintained accurate inventory records for all data center equipment, facilitating efficient resource allocation and procurement decisions.
  • Facilitated cross-departmental collaboration to address complex technical challenges, enhancing overall service quality.
  • Coordinated with vendors to ensure timely delivery and installation of data center equipment, avoiding project delays.
  • Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
  • Dressed and labeled cables for easy identification and traceability.
  • Reduced incident response times, coordinating effectively with IT support teams during critical outages.

IS Support Specialist

Hyland Software
08.2022 - 04.2023
  • Resolved technical issues for users, enhancing overall system performance and satisfaction.
  • Facilitated user onboarding sessions, ensuring effective understanding of software features and capabilities.
  • Maintained and updated knowledge base articles, providing accurate resources for user self-service.
  • Managed support tickets through a ticketing system, prioritizing urgent requests for timely resolution.
  • Documented user interactions and technical solutions to streamline future support processes.
  • Identified recurring technical issues and proposed solutions to enhance product reliability and user experience.

Education

High School Diploma -

Twinsburg High School
Twinsburg
05-2012

Skills

  • Data center operations
  • Network troubleshooting
  • Computer hardware troubleshooting
  • Network support
  • Hardware diagnostics
  • Maintenance and repairs

Interests

  • Gym Workouts
  • Auto Repair/Restoration
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • I like working with my hands and fixing things

Timeline

Systems Engineer

Tech Mahindra
12.2024 - Current

Data Center Technician

CBTS
08.2023 - 12.2024

IS Support Specialist

Hyland Software
08.2022 - 04.2023

High School Diploma -

Twinsburg High School