Connor Key
MAGNOLIA,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
State Farm
11.2019 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Asked customers questions to meet special requests.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Managed over 100 phone calls per day
- Generated 10 sales leads per day
Receptionist
Lone Star Vein Center
03.2017 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Science - Aerospace Engineering
Lone Star College System
Spring, TX05.2026
High School Diploma -
The Woodlands High School
The Woodlands, TX06.2016
Skills
- Checking Reservations
- Guest Satisfaction
- Word Processing
- Conflict Management
- Posting Charges
- Problem-Solving Skills
- Cash Handling
- Multi-Line Phone Systems
- Mail Handling
- Guest Interaction
- Front Office Support
- Effective Planning
Timeline
Front Desk Associate
State Farm
11.2019 - Current
Receptionist
Lone Star Vein Center
03.2017 - 11.2019
Bachelor of Science - Aerospace Engineering
Lone Star College System
High School Diploma -
The Woodlands High School
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