Connor Kusmit
Southington,CT
Summary
Proven track record in enhancing customer loyalty and streamlining service operations at Customized Service Concepts, showcasing exceptional problem-solving and customer service skills. Excelled in conflict resolution and technical support, significantly improving team performance and customer satisfaction metrics.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Service Dispatcher
Customized Service Concepts
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Pizza Delivery Driver/Counter Person
Luna Pizza
06.2021 - 02.2022
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Anticipated customers' questions and complaints and skillfully handled concerns.
Pizza Delivery Driver/Front Counter Worker
Paesano's Pasta House
08.2016 - 10.2019
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Continually updated management regarding any potential delays or complications encountered during deliveries, allowing for proactive resolutions where possible.
- Demonstrated initiative by learning menu offerings and ingredients to better assist customers with inquiries and special requests.
- Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
Education
High School Diploma -
Naugatuck High School
Naugatuck, CT06.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Scheduling
- Team Development
- Microsoft PowerPoint
- Technical Support
Timeline
Customer Service Representative/Service Dispatcher
Customized Service Concepts
12.2023 - Current
Pizza Delivery Driver/Counter Person
Luna Pizza
06.2021 - 02.2022
Pizza Delivery Driver/Front Counter Worker
Paesano's Pasta House
08.2016 - 10.2019
High School Diploma -
Naugatuck High School
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