Connor Laird

Front-of-House Employee

McAlister's Deli

05.2023 - 08.2023

Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Managed phone lines by processing takeout orders and addressing any customer concerns with professionalism.
Increased guest return rate through personable interactions and genuine interest in customers' dining preferences.
Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Established welcoming atmosphere by greeting each guest warmly.
Trained new staff in front-of-house procedures, customer relations, and cleaning.
Reset tables between attending to guests by restocking low items and wiping down surfaces.
Helped guests at tables when in need of assistance.
Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Brewed coffee and tea and changed out drink station syrups.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.