Connor Lane
Kingsport,TN
Summary
Knowledgeable Customer Service Manager with solid background overseeing store operations and maintaining security. Successfully managed opening and closing procedures, contributing to seamless daily operations. Demonstrated problem-solving skills and leadership in training new staff, ensuring cohesive team environment and high customer satisfaction.
Overview
2
2
years of professional experience
Work History
Cashier
Food City
01.2023 - 09.2023
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Front End Manager
Food City
09.2023 - 01.2024
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Oversaw front end operations, bookkeeping, and safe security.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 19 checkout stations to verify adequate cash supply.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
Material Handler
VFP, Inc.
04.2024 - 05.2024
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Packed items into appropriate containers for shipment.
- Attached identifying tags to containers to mark with identifying shipping information.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Maintained clean, orderly work environment free of hazards.
- Performed cycle counts and inventory control to accurately track product levels.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Customer Service Manager
Ingles Markets Inc
05.2024 - 10.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Kept accurate records to document customer service actions and discussions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
High School Diploma -
The Farm School
Summerville, TN06-2024
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook
- Customer-focused
- Customer Relations
- Decision-Making
- Excellent time management skills
- Cash Handling
- Schedule Management
- Bank Deposits
- Alarm systems
- Key Carrier
Timeline
Customer Service Manager
Ingles Markets Inc
05.2024 - 10.2024
Material Handler
VFP, Inc.
04.2024 - 05.2024
Front End Manager
Food City
09.2023 - 01.2024
Cashier
Food City
01.2023 - 09.2023
High School Diploma -
The Farm School
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