Connor Laubhan
Tahlequah,Oklahoma
Summary
Proven IT Specialist with a track record of enhancing system efficiency and customer satisfaction at Northeastern State University Tahlequah. Excelled in problem-solving and critical thinking, significantly improving IT service desk operations. Demonstrated flexibility and adeptness in high-pressure environments, ensuring seamless technology experiences for end-users and teams.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Service Desk
Northeastern State University Tahlequah
03.2024 - Current
- Contributed significantly to the implementation of a new IT service desk platform that improved efficiency and reporting capabilities.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to endusers.
- Provided exceptional customer service at gallery front desk, making visitors feel welcome and valued.
- Set up and replaced computers all over campus through the Computer Recovery Program.
IT Specialist
US Army National Guard
12.2022 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Worked through stressful situations to help people in need regain connection to internet.
Taco Bell Crew
Taco Bell
10.2022 - 05.2023
- Participated in regular safety meetings, reinforcing best practices for personal hygiene, safe food handling techniques, and workplace hazards prevention measures while on duty.
- Identified potential bottlenecks in back area processes, suggesting solutions that improved overall efficiency.
- Conducted routine inspections of food storage areas, ensuring adherence to safety regulations and minimizing spoilage risks.
- Operated various kitchen equipment safely, adhering to company guidelines for proper use and maintenance.
Education
Certificate - Computer Networking
25B Training
Fort Eisenhower, Georgia01.2024
High School Diploma -
Sequoyah High School
Tahlequah, OK05.2023
Skills
- IT Service Desk
- Client Services
- Positive Engagement
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Critical Thinking
- Computer Skills
- Problem Resolution
Certification
Security Clearance
Languages
Cherokee
Limited Working
Timeline
IT Service Desk
Northeastern State University Tahlequah
03.2024 - Current
IT Specialist
US Army National Guard
12.2022 - Current
Taco Bell Crew
Taco Bell
10.2022 - 05.2023
Certificate - Computer Networking
25B Training
High School Diploma -
Sequoyah High School
Security Clearance
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